Data and policy configuration AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This AI agent manages the data and policy configuration for AI on the platform. It retrieves the list of privacy policies, data patterns, data sharing, and data overflow processing details and displays it to the user. It also handles opt-in and opt-out requests for data sharing and data overflow processing (also known as Azure Data Bursting or cloud bursting).

    Workflow

    The agent requires user confirmation before making changes and validates the Data Steward role.
    1. Analyze the user's request to determine the action. If the admin's query is ambiguous between data sharing and data overflow processing, ask for clarification.
    2. View and summarize privacy policies.
    3. View and summarize data sharing details.
    4. View and summarize data overflow processing details.
    5. Answer related queries.
    6. Update data sharing.
    7. Update data overflow processing.
    8. Navigate to the privacy section page.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Scripts
    Get Privacy Page Links
    Update Data Overflow Processing
    Update Data Sharing Opt Out
    View Data Overflow Processing configuration
    View Data sharing configuration
    View Privacy Policy data
    Agent roles (ACLs) sn_na_center.nac_user
    Data access roles sn_na_center.nac_admin, sn_na_center.nac_user, sn_generative_ai.data_steward
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer.
    Used in agentic workflows

    Multilingual and Policy Settings Manager