---
sourceDocument: Brazil Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# SSO configuration AI agent

# SSO configuration AI agent {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
This ServiceNow Otto for Setup AI agent guides administrators through secure Single Sign-On (SSO) setup for ServiceNow using SAML or OpenID Connect (OIDC). The agent collects and validates identity provider details, creates authentication configurations, and guides users through review, testing, and
activation.

## Workflow {#plat-setup-sso-configuration-agent-ai-agent__zsmdlwierhjt}

1. Check whether the SSO plugin is installed and whether an active SSO configuration already exists. If the plugin isn't installed, offer to install it and monitor progress before continuing.
2. Identify whether the user wants SAML, OIDC, or generic SSO help; if unclear, ask them to choose. If an active configuration already exists, offer to deactivate it instead.
3. For SAML: request the metadata URL. For OIDC: collect the configuration name, client ID, and well-known configuration URL (client secret is handled separately, outside the conversation).
4. Create the SAML or OIDC Identity Provider record based on the provided information. Confirm success or display any errors for correction.
5. Present a link to the newly created record and ask the user to review and correct any fields before continuing.
6. Guide the user through testing the connection and confirm the test passed.
7. Ask whether this should be the default login method and apply that setting if so.
8. Explain ACR as a safety fallback and confirm whether it's been set up before proceeding.
9. Ask for confirmation, then activate the configuration.
10. Depending on earlier default/active selections, mark the configuration as primary automatically or ask for confirmation.
11. Ask the user to test login redirection in a private browser.
{#plat-setup-sso-configuration-agent-ai-agent__ol_xnl_r3j_zjc}  
{#plat-setup-sso-configuration-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/sa1bdHN6FqAGJmyqCFbo6w "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Activate SSO Configuration :   Create Login Link For OIDC :   Creation of OIDC using URL :   Creation of SAML record using the metadata URL :   Creation of SAML record using the metadata XML :   Deactivate SSO Configuration :   get activation status :   Get Active SSO Configurations :   Get SSO Setting Link :   Install sso plugin :   Set SSO identity provider as default :   Update SSO Config To Primary :   Update SSO Label Generative AI skills :   get knowledge :   Plugin installation and existing configuration check Conversational topic :   IADynamicChoicePickerGenerator |
| Allowed user roles The specific user roles that can access this AI agent. | sn_ia_config.ia_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | Not defined. |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/TTPcY_6jqFaCPLWj8oH1fQ "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Default VA Workflow |
[Table 1. Configuration]

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).