Microsoft Teams application management AI agent

This Microsoft Teams integration agent automates tasks related to Microsoft Teams and ServiceNow Integration Hub. The agent manages user application installations by performing actions such as looking up app installations and installing applications for users.

Workflow

1. Identify whether the user wants to look up installed apps for a user or install an app.
2. Gather the necessary parameters and perform the operation. For installations, user consent is required before proceeding.

Table 1. Configuration

Field	Description
Allow third party to access this AI agent	When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
Allow AI specialists to access this AI agent	When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
Manage long-term memory	When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
Tools	Flow Action Install Application to User Look up User App Installation
Agent roles (ACLs)	snc_internal
Data access roles	snc_internal
Triggers	Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
Channels	Not defined.
Used in agentic workflows	Not applicable.

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