Microsoft Teams notification management AI agent

  • Release version: Australia
  • Updated August 14, 2026
  • 1 minute to read

    • This Microsoft Teams integration agent automates communication between ServiceNow and Microsoft Teams. The agent helps process analysts design flows to send messages, updates, and replies to Microsoft Teams channels.

    Workflow

    1. Identify which of the three messaging operations the user needs: post change details, send a custom message, or reply to an existing message.
    2. Gather the required parameters, if any unsupported inputs are provided, inform the user those will be ignored before proceeding.
    3. Perform the selected operation via ServiceNow Integration Hub.
    Table 1. Configuration
    Field Description
    Allow third party to access this AI agent

    When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field.
    Allow AI specialists to access this AI agent

    When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field.
    Manage long-term memory

    When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference.
    Tools
    Flow Action
    Post Change Details
    Post Message
    Post Reply to Message
    Agent roles (ACLs) snc_internal
    Data access roles

    Not defined.
    Triggers

    Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent.
    Channels

    Not defined.
    Used in agentic workflows

    Not applicable.

    Learn more about Integration Hub at Integration Hub.