Software Asset Management dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Software Asset Management dashboard

    The Software Asset Management (SAM) dashboard provides ServiceNow customers with a centralized view of software licensing compliance, optimization opportunities, and true-up costs. It offers visual charts and reports that help track true-up costs, compliance trends, and potential cost savings by analyzing software usage and entitlement data.

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    Note that the classic SAM dashboard availability depends on plugin activations and upgrade paths in the Australia release and later. Customers with the Software Asset Management Professional or Workspace plugins may have different access routes or dashboards.

    Access the dashboard via Software Asset > Overview and select the SAM dashboard. Users can interact with reports by selecting elements for detailed views, adding or moving widgets, and exporting charts as PNG or JPG images. Data refreshes daily or upon new reconciliation results.

    Key Features

    • Overview Tab: Displays compliance-related statistics sourced from the Product Result [sampproductresult] table. Key metrics include:
      • Total True-up Cost: Estimated cost to achieve compliance.
      • Publishers and Products out of Compliance: Counts of non-compliant software publishers and products with drill-down capability.
      • Potential Savings: Cost savings from reclaiming unused licenses.
      • Top 10 Products by True-up Cost and Potential Savings: Ranked visualizations to prioritize focus areas.
    • Optimization Tab: Focuses on reclamation candidates from the Reclamation Candidate [sampswreclamationcandidate] table. Reports include:
      • Reclamations Requiring Attention, Potential Savings, and Actual Savings Year-to-Date.
      • Status breakdowns of active reclamations with color-coded states indicating attention needed, approval pending, or completion.
      • Monthly actual savings trends.
    • Compliance Analysis: Utilizes Performance Analytics to display time-series trends from the Product Result table. It includes:
      • True-up Cost trends and counts of non-compliant publishers and products.
      • Potential savings if unused licenses are reclaimed.
      • Over-licensed amount reports showing costs and counts for licenses owned but not used.
      • Detailed breakdowns and record lists for in-depth analysis based on selected widgets.
    • Filtering: Filters by publisher, product, department, and country in Overview and Optimization tabs to focus on relevant data.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage the SAM dashboard to:

    • Monitor software license compliance status and identify non-compliant products and publishers.
    • Quantify true-up costs to budget for software license adjustments.
    • Discover potential cost savings by reclaiming unused licenses through reclamation insights.
    • Track reclamation progress with clear status indicators and monthly savings data.
    • Analyze compliance trends over time to inform software asset management strategies.
    • Customize the dashboard view with filters and widget adjustments to suit organizational needs.

    This dashboard helps organizations control software licensing costs, reduce audit risk, and optimize license usage effectively.

    View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard.

    Note:
    The Software Asset Management dashboard is no longer available for new Australia users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Australia without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Australia.
    • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Australia but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
    • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Zurich, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Software Asset Management dashboard tab is accessed by navigating to Software Asset > Overview and selecting Software Asset Management from the dashboard list. Select an element within a report to see more information, or add and move widgets as needed.

    Results are updated daily, or whenever a new reconciliation result is available, and can be refreshed by selecting the Refresh icon for each result. You can also save charts in PNG or JPG formats.

    The graphs show important statistics about the software being tracked. In the Overview and Optimization tabs, you can filter by publisher, product, department, and country to narrow the results.

    Overview

    The source for overview data is the Product Result [samp_product_result] table.

    Table 1. Overview tab
    Report Description
    Total True-up Cost Cost to be compliant based on the average prices in entitlements for the rights.
    Publishers out of Compliance Number of publishers that have at least one software model out of compliance.

    Select the report to show the filtered list of records.
    Products out of Compliance Number of products that have at least one software model out of compliance.

    Select the report to show the filtered list of records.
    Potential Savings Cost saved if removal candidates are reclaimed.
    Top 10 Products by True-up Cost Top 10 products graphed in order of true-up cost.
    Top 10 Products by Potential Savings Top 10 products graphed in order of potential savings.

    Optimization

    The source for optimization data is the Reclamation Candidate [samp_sw_reclamation_candidate] table.

    Table 2. Optimization tab
    Report Description
    Reclamations Requiring Attention State is Attention Required
    Potential Savings
    • Created on This Year OR Active is true

      OR

    • Closed on This Year AND Opened on Last Year
    Actual Savings YTD Closed on This Year AND State is Closed Complete
    All Active Reclamations by State Active is true
    Top 10 Active Reclamations Breakdown Active is true
    Actual Savings per Month State is Closed Complete AND Closed in Last 12 Months
    Removal candidate state color key:
    Color State
    Red Attention Required
    Green Ready
    Yellow Awaiting Use
    Orange Awaiting Approval
    Purple Awaiting Revocation
    Blue Closed Complete

    Compliance Analysis

    Compliance analysis consists of time-series data using Performance Analytics to show the compliance trends over time. The for compliance analysis data is the Product Result [samp_product_result] table.

    Table 3. Compliance Analysis: True-up Cost
    Report Description
    True-up Cost Cost to be compliant based on the average prices for entitlements for the rights.
    Publishers out of compliance Number of publishers that have at least one software model out of compliance.
    Products out of compliance Number of products that have at least one software model out of compliance.
    Potential savings Cost saved if removal candidates are reclaimed.
    Breakdowns Shows the detailed list of results based on the widget selected.
    Records Shows the detailed list of product results based on the widget selected.
    Table 4. Compliance Analysis: Over-licensed amount
    Report Description
    Over-licensed amount Cost of licenses owned but not being used.
    Publishers over-licensed Number of publishers that have at least one software right not being used.
    Products over-licensed Number of products that have at least one software right not being used.
    Breakdowns Shows the detailed list of results based on the widget selected.
    Records Shows the detailed list of product results based on the widget selected.