Exploring Hardware Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.

    Hardware Asset Management overview

    Hardware Asset Management enables you to track and manage the end-to-end life-cycle of all your organizational assets such as hardware and consumables. You can simplify every stage of the asset life-cycle with prescriptive workflows and tasks. Asset tagging, assigning ownership, and location tracking of the asset mitigate the risk of asset loss. Hardware Asset Management can also identify unapproved hardware assets and ensure compliance with established policies and regulations of your organization.

    Hardware Asset Management benefits

    Benefit Feature Users
    Manage your asset life-cycle and keep the asset records accurate and up-to-date through an intuitive, centralized, and single-pane view of the hardware asset estate that directs you to critical Hardware Asset Management priorities and activities. Hardware Asset Workspace Executives/Application owners/Asset managers/Inventory users
    Leverage mobile devices to receive assets into stockrooms and conduct on-site audits for accurate inventory checks. Mobile asset scanning Asset managers/Asset administrators/Inventory administrators
    Streamline your asset life-cycle with pre-built and guided workflows of Hardware Asset Management. Asset life-cycle automation Asset managers/Asset administrators
    Automate Return Merchandise Automation (RMA) processes for assets to be returned, replaced, or repaired. Return Merchandise Authorization Asset managers/Inventory administrators
    Manage a complex group of assets as a single parent record. Asset bundles Asset managers/Asset administrators
    Automate the process of reclaiming assets assigned to a departing employee. Asset reclamation Employees/Asset managers/Inventory administrators
    Manage asset donation to charity organizations with workflow. Asset donation Employees/Asset managers/Inventory managers
    Operate stockrooms with greater precision by linking assets to pallets and tracking assets at the aisle and space level. Pallets for inventory Asset managers/Inventory administrators
    Handle all loaner asset requests and make sure of the timely preparation and deployment of loaner assets. Loaner assets Employees/Inventory administrators
    Automate the ordering, asset tagging, and delivery of your employees' hardware asset refresh requests. Zero Touch Refresh Employees/Asset managers/Inventory administrators
    Track shipments by creating connections to carriers via APIs. Shipment carrier integration Administrators/Asset managers/ Inventory administrators
    Automate and create hardware asset records before they are received. Advanced Shipment Notification (ASN) Administrators
    Request hardware products to be used in the organization, onboard the product, and define the TRM life-cycle phases. Manage onboarding of hardware products using Application Portfolio Management Enterprise architects/Application owners
    Get defective hardware assets in a stockroom repaired quickly using the Repair flow. Repair flow Asset managers
    Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. Inventory picking for Hardware Asset Management Inventory users
    Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task. Managing inventory by putting away assets in the stockroom drop-off location Inventory users
    Enable hardware asset requests to be fulfilled with minimal intervention. Zero Touch request flow Employees/ External providers/ Catalog administrators
    Perform remote asset audits for the required hardware assets irrespective of their locations by using Asset Attestation. Asset Attestation Asset managers/ Inventory users/ Employees
    Receive hardware and consumable assets at stockrooms from any workflow at a centralized location Receiving hardware and consumable assets at stockrooms Asset managers/ Inventory users
    Assess how effectively and efficiently assets fulfill their intended functions within your organization using the Asset performance reports. Asset performance reports Asset managers
    Track and manage stockrooms efficiently by evaluating the inventory reports. Inventory reports Inventory users

    Using Guided Setup to implement Hardware Asset Management

    Hardware Asset Management Guided Setup provides a sequence of tasks that help you configure Hardware Asset Management on your ServiceNow instance. To open Hardware Asset Management guided setup, navigate to App > Guided Setup. For more information about using the Guided Setup interface, see Using guided setup.