Downgrade Rights
Summarize
Summary of Downgrade Rights
Downgrade rights allow customers to use earlier versions of software after acquiring the rights to the latest version. This feature is integrated into the Software Asset Management plugin of ServiceNow and is automatically generated by the Software Asset Management Content Service.
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Key Features
- Downgrade rights are added at the software model level and linked to a discovery map.
- Weekly scheduled jobs retrieve and propagate downgrade rights to the relevant tables.
- New software models are created automatically if no corresponding model exists for a discovery map.
- Downgrade rights can be deactivated but not deleted; deleting a software model removes all its downgrade records.
- Supports managing product name changes by treating renamed products as distinct entities.
- Duplicate downgrade rights cannot be created, with error messages provided for attempts to do so.
Key Outcomes
Customers can effectively manage software licensing by utilizing downgrade rights, ensuring compliance and optimized use of software versions. It is important to note that downgrade rights are not available for certain license metrics, specifically those related to User Subscriptions and specific metric groups.
The concept of downgrading licenses is built into the Software Asset Management plugin feature. Downgrading rights is the process of having acquired the rights to the latest version of software but using the rights to license earlier versions of the same software.
Downgrade rights are added at the software model level.
The Software Asset Management Content Service generates downgrade rights. The downgrade rights correspond to a discovery map. The Download software content: Downgrade Rights scheduled job that runs weekly, gets the downgrade rights from the Software Asset Management Content Service and pushes the data to the Downgrade Rights [samp_dmap_downgrade_model] table.
Another scheduled job, SAM- Create downgrades/upgrades for a software entitlement, picks up the information from the [samp_dmap_downgrade_model] table. The table propagates the next version and the downgrade rights on the existing software models and their corresponding entitlements.
If there’s no software model corresponding to a discovery map, when populating the Downgrade Rights [samp_sw_downgrade_model] table, a new software model is automatically created.
If the discovery map corresponding to the software model has downgrade rights, the Downgrade Rights related list is automatically populated with a hierarchical list of downgraded versions of the software.
Once downgrade rights are created and saved in the Downgrade Rights tables, [samp_sw_downgrade_model] and [samp_downgrade_model], the downgrade rights can't be deleted. However, you can deactivate the downgrade rights.
If you delete a software model, all records corresponding to the software model in the Downgrade Rights [samp_sw_downgrade_model] table are automatically deleted.
Downgrade rights are supported across products for the same publisher, which helps in effectively managing product name changes. When a product is renamed, it's treated as two products. For example, if the product Captivate is renamed to Illustrator, both Captivate and Illustrator are considered distinct products. You can manually add software model downgrade rights from Illustrator to Captivate either in the software model form or in the software entitlement form.
- Publisher
- Product
- Version condition
- Version
- Edition condition
- Edition
- Platform
- Language
- Software install condition
- Named User Type- is displayed only for SAP products.
If you already have duplicate downgrade rights from previous Software Asset Management Professional releases, then those duplicate downgrade rights aren't modified or deleted.
If you try to create a duplicate downgrade right for an inactive downgrade right, an error message appears. The error message informs you that an inactive downgrade right exists and you can reactivate it.
| Metric group | License metric |
|---|---|
| SAP |
|
| Consumption | SaaS Consumption |
| Concurrent Licenses |
|