Improving CMDB data quality for HAM

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Improving CMDB Data Quality for HAM

    The Remediation actions panel in the CMDB success advisor dashboard for Hardware Asset Management (HAM) provides targeted actions to enhance the quality of your Configuration Management Database (CMDB). By addressing specific data quality issues, these actions ensure better alignment with HAM practices.

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    Key Features

    • Guided Actions: The panel offers context-aware suggestions for improving CMDB data quality.
    • Quick Remediation: Facilitates swift and informed steps to address identified issues.
    • Focused Tasks: Highlights significant actions to prioritize for maximum impact.
    • Actionable Insights: The panel appears only when relevant remediation actions are available.

    Key Outcomes

    Access the Remediation actions panel by selecting a segment or count on a chart in the CMDB success advisor dashboard. The panel provides suggestions to rectify various issues, including:

    • Invalid or Unpopulated Names: Correct naming for meaningful CI identification.
    • Missing Model Entries: Ensure all model-related data is populated for effective tracking.
    • Stale CIs: Update or remove outdated CIs to maintain an accurate environment snapshot.
    • Duplicate CIs: Merge or eliminate duplicates to create a reliable data source.
    • Virtual CIs with Assets: Correct incorrect hardware asset entries for virtual CIs.
    • Missing Serial Numbers: Resolve issues with unassigned serial numbers for better tracking.
    • Missing Location: Assign locations to CIs to improve asset tracking and service mapping.
    • CI and Asset State Mismatch: Align installation statuses with asset states for accurate lifecycle reporting.

    The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Hardware Asset Management (HAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB).

    Figure 1. Remediation actions panel
    Example actions in the remediation actions panel shown for virtual CIs with asset.

    When remediation actions are available for a chart, the Remediation actions panel appears on the KPI Details page.

    You can perform the actions suggested within the Remediation actions panel to address HAM data quality issues in the CMDB. These actions help improve the accuracy, consistency, and usability of configuration items (CIs), promoting better alignment with HAM.

    The Remediation actions panel:
    • Improves CMDB data quality through guided actions
    • Suggests context-aware actions
    • Supports quick, informed remediation steps
    • Focuses attention on meaningful tasks
    • Appears only when actionable insights are available

    Accessing the Remediation actions panel

    To open the Remediation actions panel, select a segment or count on a chart in the CMDB success advisor dashboard for HAM. The KPI Details page opens. If the remediation actions are available for the selected data, the panel appears on the details page suggesting various remediation actions.

    Available remediation actions

    The Remediation actions panel provides relevant suggestions and actions based on the information in the selected chart. For example, if the chart shows CIs that weren't updated recently, the panel suggests reviewing retirement policies.

    The remediation actions are available for the improvement of the following issues:

    CIs with invalid or unpopulated names
    Identify and correct CIs that lack meaningful or complete naming, which can impact discovery and asset alignment.
    CIs with missing model entries
    Resolve CIs missing any model-related data in the CMDB, including model ID, model name, model number, and manufacturer, all of which are essential for normalization and life cycle tracking.
    Stale CIs
    Remove or update CIs that weren't updated or discovered for an extended period, helping maintain an accurate representation of your environment.
    Duplicate CIs
    Remove or merge duplicate records to avoid data fragmentation and promote a single source of truth.
    Virtual CIs with asset
    Identify and remove hardware assets incorrectly created for virtual CIs, which can lead to inaccurate HAM license consumption and reporting.
    CIs missing serial number
    Identify and resolve CIs that have no assigned serial number, which can affect duplicate detection and hardware asset tracking.
    CIs missing location
    Identify and resolve CIs that have no assigned location, which can cause gaps in asset tracking and service mapping.
    CI and asset state mismatch
    Identify and resolve CIs where the installation status does not align with the corresponding asset state, which can lead to inaccurate asset life cycle reporting.