AI in Hardware Asset Management

Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace.

The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

• Foundation: AI basics to deliver insights
• Advanced: AI to boost productivity across relevant use cases
• Prime: Act autonomously with all AI assets, and create your own

For more information, see ServiceNow product tiers.

Overview of AI capabilities

The agentic workflows operate in a structured manner.

• The agentic workflow first verifies licenses and models, then checks stock availability, and finally triggers the necessary AI agents to fulfill hardware asset requests automatically.
• The AI agents also verify the repair tasks, provide detailed evaluation guide and repair steps, and close the tasks after receiving user confirmation.

Benefits of agentic workflows

The collection of AI agents offers the following benefits:

• Automation of repetitive and complex tasks involved in sourcing hardware assets, reducing the workload on asset managers.
• Reduced need for human involvement in tasks, enabling asset managers to focus on activities of higher priority.
• Faster resolution of hardware asset requests and repair requests, leading to quicker turnaround times.
• Increased employee satisfaction, with quicker resolution of asset requests and repair requests.
• Improved asset utilization, for effective allocation of hardware assets.

For more information about AI capabilities in Hardware Asset Management, see the following:

• Fulfill hardware asset requests by using the Help manage hardware asset requests agentic workflow
• Fulfill repair orders by using the Help repair hardware assets agentic workflow
• Analyze hardware assets using the Generate hardware asset insights generative AI skill

For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

• Now Assist skills
• Now Assist agentic workflows