Indicators used in the CMDB success advisor for HAM dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Indicators Used in the CMDB Success Advisor for HAM Dashboard

    The CMDB Success Advisor for Hardware Asset Management (HAM) dashboard provides essential indicators that assess the quality, completeness, and synchronization of hardware assets and configuration items (CIs). These indicators allow ServiceNow customers to monitor and improve asset management effectiveness.

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    Key Features

    • Assets Created for Virtual CIs: Tracks daily creation of virtual CI assets, ensuring they are operational and properly linked.
    • Assets Missing CI: Identifies hardware assets without associated CIs, highlighting potential management gaps.
    • CI Install Status vs. Asset State Matched: Ensures that installation statuses of CIs align with their asset states for accurate management.
    • CI Install Status vs. Asset State Mismatched: Flags discrepancies where installation statuses do not match expected asset states, indicating potential issues.
    • CIs Missing Asset: Monitors CIs lacking linked hardware assets, essential for comprehensive asset tracking.
    • CIs Missing Assigned To: Highlights CIs without assigned owners, enhancing accountability.
    • CIs Missing Location: Tracks CIs lacking location assignments, critical for effective asset management.
    • CIs Missing Managed By Group: Identifies CIs without a managed by group, ensuring responsible oversight.
    • CIs Missing Manufacturer: Monitors CIs that lack manufacturer details, important for warranty and support purposes.
    • CIs Missing Model Information: Flags CIs missing model ID, name, or number, crucial for inventory accuracy.
    • CIs Missing Owner: Tracks CIs without an assigned owner to maintain accountability.
    • CIs Missing Serial Number: Identifies CIs without serial numbers, essential for lifecycle management.
    • CIs Not Updated in Specified Timeframes: Monitors CIs that have not been updated within the last 7, 14, 30, 60, or 90 days, signaling potential management concerns.
    • Hardware CIs Group By: Groups CIs by model category and discovery source, facilitating better reporting and analysis.

    Key Outcomes

    By utilizing these indicators, ServiceNow customers can enhance asset visibility, ensure compliance with data management protocols, and improve overall operational efficiency in hardware asset management. Regular monitoring of these metrics allows for timely interventions and strategic decision-making based on asset performance and management gaps.

    Indicators enable viewing of high-level metrics that highlight data quality, completeness, and synchronization issues across hardware assets and configuration items (CIs).

    CMDB success advisor for HAM dashboard indicators

    Assets created for virtual CIs
    Total number of virtual CI assets in the Hardware [alm_hardware] table created daily, where the life cycle stage of CI is operational, the asset field is not empty, and the CI is marked as virtual.
    Assets missing CI
    Total number of hardware assets in the Hardware [alm_hardware] table missing a linked CI from the Hardware [cmdb_ci_hardware] class, measured daily, where the CI is operational, the asset is actively in use, and no CI is linked to the asset.
    CI install status vs. asset state matched
    All CI records from the Hardware [cmdb_ci_hardware] class where the installation status correctly aligns with the expected asset state, promoting accurate and reliable asset management.
    CI install status vs. asset state mismatched
    All CI records from the Hardware [cmdb_ci_hardware] class with an installation status that doesn’t align with the expected asset state, resulting in erroneous asset management.
    CIs missing asset
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a linked asset, measured daily, where the life cycle stage of CI is operational and no asset is associated with the CI.
    CIs missing assigned to
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing an assigned owner, measured daily, where the CI lacks an assigned owner.
    CIs missing location
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a location, measured daily, where the CI doesn’t have a location assigned.
    CIs missing managed by group
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a managed by group, measured daily, where the CI doesn’t have a managed by group assigned.
    CIs missing manufacturer
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a manufacturer, measured daily, where the CI doesn’t have a manufacturer specified.
    CIs missing model ID
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model ID, measured daily, where the CI doesn’t have a model ID or model display name specified.
    CIs missing model name
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model name, measured daily, where the CI doesn’t have a model name specified, with or without a model ID.
    CIs missing model number
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model number, measured daily, where the CI is not associated with a model ID, or is associated with a model ID that is missing a model number.
    CIs missing owner
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing an owner, measured daily, where the CI doesn’t have an owner assigned.
    CIs missing serial number
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a serial number, measured daily, where the CI doesn’t have a serial number assigned.
    CIs not updated in last 7 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last seven days, measured daily, where the update timestamp is older than seven days.
    CIs not updated in last 14 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 14 days, measured daily, where the update timestamp is older than 14 days.
    CIs not updated in last 30 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 30 days, measured daily, where the update timestamp is older than 30 days.
    CIs not updated in last 60 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 60 days, measured daily, where the update timestamp is older than 60 days.
    CIs not updated in last 90 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 90 days, measured daily, where the update timestamp is older than 90 days.
    Hardware CIs group by
    Total number of CI records from the Hardware [cmdb_ci_hardware] class, measured daily and grouped by model category and discovery source.