Manage asset put away using the Enterprise Asset Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Manage asset put away using the Enterprise Asset Workspace

    The Asset put away task in the Enterprise Asset Workspace helps ServiceNow customers efficiently manage and track the movement of enterprise assets from the receiving bay to their designated aisle-space within a stockroom. This process ensures that assets are properly located and recorded in the inventory system.

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    Key Features

    • Automatic Task Creation: An Asset put away task is automatically generated when an enterprise asset is created without an aisle-space value or when the stockroom field is updated for an asset, provided the stockroom is enabled for warehouse tasks.
    • Manual Task Creation: Users can manually create Asset put away tasks for assets already in stock to track their movement within the stockroom.
    • Task Management: Users can view open Asset put away tasks related to their inventory and stockroom, update the Drop off location (aisle-space), and close tasks once the asset is physically placed in the designated location.
    • Mobile Support: Using the ServiceNow Agent application, inventory users can scan assets and drop-off locations to facilitate quicker and more accurate asset put away on the go.
    • Stockroom Enablement: The stockroom must be enabled for warehouse tasks to allow Asset put away task creation and management, ensuring proper configuration for tracking asset movements.

    Key Outcomes

    • Improved accuracy in asset placement within the stockroom through mandatory aisle-space assignment during put away.
    • Enhanced visibility and control over asset movement from receiving to storage via open task tracking and status updates.
    • Streamlined inventory management with options for both automatic and manual task creation, adapting to various operational needs.
    • Increased operational efficiency by leveraging mobile scanning capabilities for real-time asset put away activities.

    Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.

    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Enterprise Asset Management when the following required business rules are met:
    • When an enterprise asset is created in the Enterprise Asset Management and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Enterprise Asset Management, see Create an Asset put away task in the Enterprise Asset Workspace.
    • When the Stockroom field is updated for an enterprise asset in the Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom in the Enterprise Asset Workspace.
    In the Enterprise Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage enterprise asset put away using the ServiceNow Agent application.