Lifecycle management dashboard
Summarize
Summary of Lifecycle Management Dashboard
The Lifecycle Management Dashboard enables ServiceNow customers to effectively review and track software products that are nearing or have reached their end of life (EOL). This functionality is crucial for minimizing risks associated with outdated software in your asset estate. The dashboard provides reports on current, past, and upcoming EOL product life cycles for the next 18 months.
Show less
Key Features
- Activation Requirement: The dashboard is accessible only after activating the Software Asset Management Professional plugin from the ServiceNow Store.
- Navigation: Access it via Workspaces > Software Asset Workspace > Software Asset Analytics > Lifecycle Management.
- Filtering Options: Users can filter reports by publisher or product for targeted insights.
- Metrics and Reports:
- Product Lifecycle Overview: Displays life-cycle details for all software products in your environment.
- Current and Past EOL Lifecycles: Shows EOL timelines based on data from the current and previous 15 years.
- Lifecycle Data Completeness: Lists open lifecycle playbooks and allows users to create new ones.
- EOL Workflow Stages: Visualizes the status of EOL workflows, including stages like Open, Analysis, and Completed.
- EOL Workflow Actions: Categorizes actions such as removal, upgrades, and support purchases for EOL software.
- Upcoming EOL Lifecycles: Identifies products reaching EOL within the next 18 months.
Key Outcomes
By utilizing the Lifecycle Management Dashboard, customers can proactively manage software that is reaching EOL, enabling timely actions such as initiating EOL requests for products in critical phases. This capability ensures that organizations maintain compliance and reduce risks associated with unsupported software configurations.
Review and track the end of life (EOL) software products in your asset estate to reduce risks associated with software products that are reaching or have reached EOL.
The Lifecycle management dashboard displays reports on product life cycles, the current and past EOL product life cycles, and the upcoming EOL product life cycles for the next 18 months. You can also view EOL workflow status and workflow action.
Access the Lifecycle management dashboard by navigating to .
You can filter the dashboard reports based on a publisher or product. Select any report to view more information on product life cycles.
| Report | Source | Description |
|---|---|---|
| Product lifecycle overview | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Product life-cycle details for all the software products installed in your environment. Select a life-cycle phase to determine the current phase of the software products in your environment. |
| Current and past end of life product lifecycles | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Software product life-cycles in your environment that are based on their EOL timelines. The chart displays data from the current year and the previous 15 years. |
| Lifecycle data completeness | Software Lifecycle Playbook [sam_sw_lifecycle_playbook] |
Lists all the open lifecycle playbooks that have been created. You can open any of the existing playbooks to update or complete them. You can select Add to lifecycle data to create a playbook for lifecycle data. For details on creating the playbook, see Create a comprehensive lifecycle report using a guided experience. |
| End of life workflow stages | Software EOL Request [samp_sw_eol_request] |
EOL workflows grouped by the following stages:
|
| End of life workflow actions | Software EOL Request [samp_sw_eol_request] |
EOL workflows grouped by action initiated:
Note: This chart doesn't include EOL workflows that are in the Draft or Cancelled stage. |
| Upcoming end of life product lifecycles in next 18 months | Software Lifecycle Report [sam_sw_product_lifecycle_report] |
Software product life-cycles in your environment that are reaching EOL in the next 18 months. |
Managing workflow to reduce risks associated with EOL software
Tracking product life cycles enables you to manage software products that are reaching or have already reached EOL, end of support (EOS), or end of extended support.
You can take required action for your EOL software products by using the Software Product Lifecycle report. The report opens when you select the Upcoming end of life product lifecycles in next 18 months or Current and past end of life product lifecycles report on the Lifecycle management dashboard. You can create an EOL request for the software products that have the Current phase as End of Support, End of Extended Support, or End of Life. For more details, see Create an end of life workflow request for your software products.