Indoor maps in Enterprise Asset Management
Summarize
Summary of Indoor maps in Enterprise Asset Management
Indoor maps in Enterprise Asset Management (EAM) provide detailed location tracking by visualizing asset positions on interactive floor maps. This functionality allows ServiceNow customers to see where assets are located across campuses, buildings, floors, and specific places like rooms or desks within the Enterprise Asset Workspace. Indoor mapping enhances asset management by providing granular spatial context directly within asset, stockroom, or work order records.
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Location hierarchy
The indoor mapping feature organizes locations into a hierarchy to represent physical spaces clearly:
- Campus: A group of buildings in the same geographic area.
- Building: A multi-floor structure within a campus.
- Floor: A specific level within a building.
- Place: A polygon or point within a floor representing areas such as rooms, desks, or assets.
Key features
- Visualize exact asset locations on floor or place maps.
- Filter and search assets by department, user, model category, or classification code.
- Track multiple asset types including enterprise assets, consumables, and pallets from one interface.
- Access real-time space utilization data alongside asset locations for improved operational insight.
Requirements and setup
To enable indoor maps in EAM, customers must:
- Install the Indoor Mapping for Assets (com.snima) application from the ServiceNow Store, which also installs core indoor mapping components.
- Ensure entitlement to this application via the Enterprise Asset Management license purchased after November 3, 2023, with SKU PROD21613.
- Set the asset parameter com.sneam.indoormap.enabled to true in the ServiceNow instance.
- Configure indoor maps using Map Studio, noting that with EAM entitlement only PNG floor map files are supported; AutoCAD or Raster files require Workplace Service Delivery entitlement.
- Enable the Asset indoor map tab in the Enterprise asset estate view by configuring tabs in the Enterprise Asset Workspace and ensuring the "Include in tab" option is active.
- Synchronize location data from Map Studio to the Location [cmnlocation] table so assets can be linked to place or room locations for visualization.
Practical benefits
By implementing indoor maps, ServiceNow customers can achieve precise asset location visibility within complex facilities, improving asset tracking accuracy and operational efficiency. The integration with real-time space utilization data supports better space management decisions. Additionally, filtering and search capabilities simplify finding assets based on organizational criteria.
Indoor mapping provides granular location tracking to visualize asset location on a floor map.
Each indoor map consists of an interactive interface that enables you to visualize where your assets are located within your campuses, buildings, floors, and places.
You can access the indoor map from the Asset indoor map tab in the Enterprise asset estate view of the Enterprise Asset Workspace. You can also view indoor mapping data for a specific asset from the corresponding asset record, stockroom record, or work order task.
Location hierarchy
| Location type | Description |
|---|---|
| Campus | Represents a set of buildings within the same geographic location. |
| Building | Represents a multi-floor building within a specific campus. |
| Floor | Represents a floor within a specific building. |
| Place | Represents either a polygon or point of interest within a specific floor. Places can represent areas, rooms, desks, printers, assets, and more. |
Key capabilities
- View the granular location of each asset within a specific floor or place.
- Filter the map or search for assets based on department, user, model category, and classification code.
- Track enterprise assets, consumable assets, and pallets from a single interface.
- Access real-time space utilization visualizations alongside asset location data.
Requirements
- Explicitly install the Indoor Mapping for Assets (com.sn_ima) application from the ServiceNow Store. When you install this application, Indoor Mapping (sn_map_core) and Indoor Mapping component (sn_map_component) are also installed. Note:If you purchased an Enterprise Asset Management license after November 3, 2023 using the updated Enterprise Asset Management SKU (PROD21613), you can install the Indoor Mapping for Assets (com.sn_ima) application.
- Set the com.sn_eam.indoormap.enabled asset parameter to true on your ServiceNow instance.
- Set up your indoor maps using Map Studio. For more information, see Configure Indoor Mapping.Note:When you install indoor maps using the entitlement to the Enterprise Asset Management license, you can use only PNG floor map files in Map Studio. You cannot import files in AutoCAD or Raster file format. To use AutoCAD or Raster files, you must have entitlement to the Workplace Service Delivery application.
- Configure the option to display the Asset indoor map tab in the Enterprise asset estate view of the Enterprise Asset Workspace.
For detailed instructions, see Configure tabs in the Enterprise Asset Workspace.
Note:This tab appears only if the Include in tab option is enabled in the Asset indoor map tab configuration. - Synchronize location data.Note:For indoor maps to show assets in the Enterprise Asset Workspace, assets must be assigned to a location of the type place or room in the Location [cmn_location] table. To view newly created locations within the Enterprise Asset Management application, synchronize the locations from Map Studio to the Location [cmn_location] table. You can associate the locations created in Map Studio with pre-existing records or new records in the Location [cmn_location] table. For more information, see Synchronize Indoor Mapping map data with CMN location.
For more details on using indoor maps, see Track assets using indoor maps in the Enterprise Asset Workspace.