Software Asset Analytics dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of Software Asset Analytics dashboard

    The Software Asset Analytics dashboard, integrated with Performance Analytics, provides ServiceNow customers with valuable insights into software licensing, compliance, true-up costs, and removal summaries. It is accessed viaSoftware Asset > Overviewand offers interactive reports and trend charts to help manage software assets efficiently.

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    Important: This dashboard is not available for new Australia release users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Australia without it. Existing users with prior activation retain access, although navigation may vary depending on workspace plugin activation.

    The dashboard updates key tabs—Overview, License Summary, Compliance Summary—when new reconciliation results arrive, with daily updates for the Removal Summary. Charts can be saved as PNG or JPG files, and filters for publisher and product allow focused analysis.

    Key Features

    • Overview tab: Displays true-up costs, compliance status by publisher and product, potential savings from reclaiming licenses, software spend breakdown, and end-of-life product lifecycle heatmaps. Interactive reports enable drill-downs to detailed software license usage.
    • License Summary tab: Summarizes overall product compliance, percentage of software spend not in use, expiring maintenance entitlements within six months, and total software spend. It also provides week-over-week and month-over-month cost trends, plus potential savings from license optimization for Microsoft Windows Server and on-premise Red Hat Enterprise Linux.
    • Compliance Summary: Uses Performance Analytics time-series data to track compliance trends over time, including true-up costs, number of publishers and products out of compliance, and potential savings from license reclamation. Detailed breakdowns by publisher, product, and scorecard help identify compliance issues.
    • Removal Summary tab: Focuses on software removal candidates, categorizing them by justification such as low usage, restricted software, unlicensed or unallocated installs. It tracks candidates requiring attention, those not updated within 30 days, and year-to-date actual savings from completed removals. Interactive reports show detailed candidate lists and breakdowns by state, publisher, product, and justification.

    Practical Benefits

    • Enables proactive management of software assets by visualizing compliance and licensing costs.
    • Helps identify opportunities for cost savings through reclaiming unused or unneeded licenses.
    • Supports risk reduction by highlighting expiring entitlements and software approaching end-of-life.
    • Improves decision-making with detailed, drill-down analysis and historical compliance trend data.
    • Facilitates ongoing removal processes by tracking and managing reclamation candidates effectively.

    Usage Recommendations

    • Ensure the system property glide.cms.enable.responsivegridlayout is set to true if data does not appear in the Overview dashboard.
    • Use filters by publisher and product to tailor reports to specific needs and focus on high-impact areas.
    • Leverage export options to save charts for presentations or further analysis.
    • Monitor the Removal Summary regularly to maintain software license hygiene and realize potential savings.

    View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.

    Note:
    The Software Asset Analytics dashboard is no longer available for new Australia users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Australia without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Australia.
    • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Australia but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
    • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Australia, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Software Asset Analytics dashboard tab is accessed by navigating to Software Asset > Overview. Select an element within a report to see more information, or add and move widgets as needed.

    The Overview, License Summary, and Compliance Summary tabs are updated whenever a new reconciliation result is available. Results are updated daily for the Removal Summary tab. You can save charts in PNG or JPG formats.

    The graphs show important statistics about the software that is being tracked. In the Overview and Optimization, you can filter by publisher and product to narrow the results.
    Note:
    If you are not seeing data in the Overview dashboard, verify the glide.cms.enable.responsive_grid_layout system property is set to true.

    Overview of analytics dashboard

    Table 1. Overview tab
    Report Source list Description
    True-up Cost Product Results Cost to be compliant based on the average prices in entitlements for the rights.
    Publishers out of Compliance Product Results Number of publishers that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Potential Savings Product Results Cost saved if removal candidates are reclaimed.
    True-up Cost Breakdown Product Results Cost to be compliant based on the average prices in entitlements for the rights by publisher.
    Software Spend Breakdown License Metric Results Total software cost of all entitlements not retired by publisher.
    End of Life Products Product Lifecycle [sam_sw_product_lifecycle] Heat map of software product lifecycles that are reaching their end of life cycle. Select to drill-down to the software installations.

    License Summary

    Table 2. License Summary tab
    Report Source table Description
    Overall Product Compliance Product Result

    [samp_product_result]

    		 Total percent of compliant products.
    Percent Spend Not in Use Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Percent of software spend that is not in use (over-licensed amount and potential savings).
    Expiring Maintenance Entitlements Software Entitlement

    [alm_license]

    End date of the total sum of all entitlements that are going to expire within 6 months.

    The total sum of entitlements includes:
    • Perpetual
    • Maintenance
    • Perpetual + Maintenance
    • Upgrade
    • SA
    • Perpetual +SA
    • Step-up
    Select the report to view details about the specific entitlements that are going to expire.
    Note:
    Maintenance and SA entitlements are not displayed as the Perpetual entitlements associated with them are displayed.
    Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software cost of all entitlements that are not retired.
    Week over Week Cost Summary Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 True-up cost, potential savings, and over-licensed amount for a series of weeks.
    Month Over Month Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software spend in a series of months.
    Potential Savings by Optimizing Licenses Potential Savings by Optimizing Licenses

    [samp_license_optimization_summary]

    Potential cost savings for licenses on your physical hosts and clusters that are based on recommended license optimizations.

    Note:
    This report is available only for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL) licenses.

    Select the report to view details about the recommended license optimizations and associated cost savings for each host or cluster. License optimizations include the recommended license, recommended rights, and recommended spend.
    Overall Publisher Compliance Product Result

    [samp_product_result]

    		 Percentage of products that are compliant by publisher.
    Spend In Use by Publisher Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Spend in use by publisher = [[Total spend] — [Over-licensed amount] — [Potential savings]] / Total spend.
    Software Spend by Publisher License Metric Results

    [samp_license_metric_result]

    		 Total software spend by publisher.

    Compliance Summary

    Compliance summary consists of time-series data using Performance Analytics to show the compliance trends over time. The source for compliance analysis data is the Product Result [samp_product_result] table.

    Table 3. Compliance trend: True-up Cost
    Report Description
    True-up Cost Cost to be compliant based on the average prices for entitlements for the rights.
    Publishers out of compliance Number of publishers that have at least one software model out of compliance.
    Products out of compliance Number of products that have at least one software model out of compliance.
    Potential savings Cost saved if removal candidates are reclaimed.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.
    Table 4. Compliance trend: Over-licensed amount
    Report Description
    Over-licensed amount Cost of licenses owned but not being used.
    Publishers over-licensed Number of publishers that have at least one software right not being used.
    Products over-licensed Number of products that have at least one software right not being used.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.

    Removal Summary

    The source for removal summary data is the Reclamation Candidate [samp_sw_reclamation_candidate] table.

    Table 5. Removal Summary tab
    Report Description
    Reclamation Candidates Total number of active removal candidates with a low usage justification.

    Select the report to show the filtered list of records.
    Restricted Installs Being Removed Total number of active removal candidates with a restricted software justification.

    Select the report to show the filtered list of records.
    Unlicensed Installs Being Removed Total number of active removal candidates with an unlicensed justification.

    Select the report to show the filtered list of records.
    Unallocated Installs Being Removed Total number of active removal candidates with an unallocated justification.

    Select the report to show the filtered list of records.
    Candidates Requiring Attention Number of removal candidates in the attention required state.

    Select the report to show the filtered list of records.
    Candidates Not Updated in 30 Days Number of removal candidates that have an updated date value older than 30 days.

    Select the report to show the filtered list of records.
    Actual Savings Year-to-date Sum of potential savings in a given month of closed complete removal candidates.
    Removal Candidates Breakdown Active removal candidates in various breakdowns (State, Publisher, Product, Justification, and Last Updated).