Fulfilling hardware asset requests

You can fulfill hardware asset requests submitted through the Service Catalog application manually or by using the Help manage hardware asset requests agentic workflow.

• Now Assist for Hardware Asset Management (HAM) AI agent collection Help manage hardware asset requests agentic workflow
  Use the Help manage hardware asset requests agentic workflow, driven by AI agents, to handle your employees' hardware asset requests automatically. The AI agents fulfill requests by either consuming the available local stock, or by generating transfer orders or purchase orders.
• Fulfill hardware asset requests manually by using the Standard Hardware Asset Request flow
  Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.

Related concepts

• Work with hardware normalization
• Manage your inventory through pallet assets
• Manage loaner assets
• Donate assets to charity organizations
• Manage RMA requests
• Audit hardware asset inventory
• Reclaim hardware assets
• Manage the lifecycle of hardware models with calculated lifecycle templates
• Receive asset warranty details from Lenovo
• Manage stockrooms
• Track shipments using the integration framework
• Assess performance of Hardware Asset Management
• Manage refresh of assets using Zero Touch Refresh
• Configure the Total Cost of Ownership of assets
• Manage Hardware Asset Management subscriptions
• Manage repair of defective assets in your stockroom in the Hardware Asset Workspace
• Manage picking hardware assets within your stockroom for Hardware Asset Management workflows
• Manage hardware asset tasks using the Mobile Agent application
• Manage asset put away using the Hardware Asset Workspace
• Audit your hardware assets by using Asset Attestation

Related tasks

• Analyze hardware assets using the Generate hardware asset insights generative AI skill
• Manage asset bundles from your inventory
• Use Advanced Shipment Notification
• Create an inventory stock order request
• Create a disposal order
• Request a Hardware Asset Refresh
• Manage your expiring contracts for leased hardware assets
• View RFID information of assets
• Create an internal lifecycle in the Hardware Asset Workspace
• Track asset location using indoor maps
• Acknowledge receipt of assets on the Employee Center portal
• Update associated Decision tables for HAM flows