Supported software publisher licenses

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • With Software Asset Management, there are several publisher packs that can be used to extend functionality between the ServiceNow AI Platform and your third-party software applications.

    The following Software Asset Management publisher pack plugins can be requested from ServiceNow personnel for activation. See Request Software Asset Management for more information on how to request these plugins.
    • Adobe
    • Citrix
    • IBM (includes both IBM and Red Hat Enterprise Linux)
    • Microsoft
    • Oracle
    • SAP
    • VMware

    Each publisher has a set of license metrics specific to that metric group. License metrics are set in software entitlements and used for reconciliation (metric group, license metric, and software model combination).

    Publisher pack plugins

    Plugin Description
    Software Asset Management Professional for Adobe

    (com.sn_samp_adobe)

    		 Provides additional capabilities to reconcile Adobe subscription software.
    Software Asset Management Professional for Citrix

    (com.sn_samp_citrix)

    		 Provides additional capabilities to reconcile Citrix software, such as Virtual Applications and Virtual Desktop.
    Software Asset Management Professional for IBM

    (com.sn_samp_ibm)

    Provides additional capabilities to reconcile IBM products using PVU and RVU license metrics.

    This plugin also provides additional capabilities to reconcile Red Hat Enterprise Linux software, such as Red Hat Enterprise Linux Server and Red Hat Enterprise Linux for Virtual Datacenters.
    Software Asset Management Professional for Microsoft

    (com.snc.samp.microsoft)

    		 Provides additional capabilities to reconcile Microsoft software, such as Microsoft SQL Server.
    Software Asset Management Professional for Oracle

    (com.snc.samp.oracle)

    		 Provides additional capabilities to reconcile Oracle software, such as Oracle DB Server.
    Software Asset Management Professional for SAP

    (com.sn_samp_sap)

    		 Provides additional capabilities to reconcile SAP named user compliance and optimization.
    Software Asset Management Professional for VMware

    (com.sn_samp_vmware)

    		 Provides additional capabilities to reconcile VMware software, such as vCenter and vSphere.

    Publisher pack dashboards

    View compliance analysis results for the following publishers on the Software Publisher Analytics dashboards.
    Note:
    You must have one of the publisher pack add-ons (other than Adobe) activated to see the Software Publisher Overviews dashboard navigation module. In addition, the corresponding publisher pack must be activated to see the compliance analysis results tab for that publisher.

    View compliance analysis results for Microsoft Office 365 and Adobe Cloud on the Office 365 and Adobe dashboard.

    Note:
    The Software Asset Management Professional for Adobe publisher pack add-on must be activated to see the Office 365 and Adobe Cloud dashboard.