Integrating with Microsoft Outlook

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.

    The following plugins are required to enable you to interact with the ServiceNow platform and customers from within Microsoft Outlook:
    • ServiceNow Add-In for Microsoft Outlook (com.sn_outlook_addin)
    • CSM Extension for Proxy Contacts (com.snc.csm_proxy_contacts)