ServiceNow AI Acceptable Use Policy
The following requirements apply to your use of ServiceNow artificial intelligence and machine learning services, features, offerings and functionality (including any third‑party functionality made available by ServiceNow), including but not limited to advanced AI and data products (collectively, “ServiceNow AI Offerings”).
Responsible AI requirements. Output generated by a machine learning model is probabilistic. With respect to your use of any ServiceNow AI Offering, you are responsible for determining whether the following are required:
- Implementation of human oversight of any output;
- Meaningful human control over decisions informed by AI; and
- Evaluating output for accuracy, harm and appropriateness for your use case.
Prohibited uses. You agree not to use, or allow others to use, the ServiceNow AI Offerings:
- In any way that violates any applicable national, federal, state, local or international law or regulation;
- For the purpose of harming or attempting to exploit or harm minors;
- To submit, generate or distribute sexually explicit content or to create sexual chatbots;
- To generate or disseminate malware or any other content intending to be used for the purpose of harming electronic systems;
- To knowingly disseminate or generate illegal, false or discriminatory content;
- To use biometric systems for identification or assessment, including facial recognition, by law enforcement;
- To intentionally defame, disparage, stalk, bully or otherwise harass others;
- To impersonate or attempt to impersonate others knowingly without their consent;
- For any use intended to discriminate, or which has the effect of discriminating, against individuals or groups based on legally protected characteristics or categories; or
- In a way that is intended to harm the ServiceNow AI Offerings or impair anyone else’s use of it.