Financial Services Operations for Insurance Deliver transparent claims journeys and personalise servicing with ServiceNow®. Offer efficient underwriting and onboarding processes to cut costs and drive policyholder retention. Schedule Demo
Insurance Contact Us Benefits Features Related Products Resources 
Become the insurer of choice with the ServiceNow AI Platform
Use AI and AI agents to automate workflows. Connect teams, processes and technologies across front and back office functions.
 Watch Demo
Benefits
Reduce costs and improve policyholder satisfaction with Financial Services Operations for Insurance.
 Provide smarter, faster claims resolution Increase adjuster productivity with role-based AI that summarises the most crucial details from lengthy claims documents.   Improve policyholder retention Streamline mid-term servicing with real-time data and role-based workspaces that provide relevant policy details and history.  Simplify processes across the insurance lifecycle Centralise work to prioritise and efficiently underwrite submissions. Reduce claim leakage with smoother handoffs between adjusters. 
Alt
Features of Financial Services Operations for Insurance
AI for insurance Automate case summaries with role-based AI. Provide instant, personalised replies that match policyholder tone and sentiment.
Prebuilt workflows Optimise claims, servicing and underwriting processes with purpose-built insurance workflows and strategic out-of-the-box integrations. 
Role-based workspaces Execute seamlessly with tailored workspaces for specific personas, such as a claims handler or loss adjuster, and real-time visibility into data and tasks.  
Explore related products and capabilities ServiceNow AI Agents Boost productivity across every corner of your business with autonomous AI agents that work for you. Performance Analytics Unify systems and teams and enable policyholders to self-serve and engage easily across any channel. Process Mining Improve outcomes by optimising process flows to streamline work. Workspaces Improve efficiency with a single workspace built to facilitate resolutions. Workflow Data Fabric Power all your workflows, AI and analytics with real-time access to data from any source. RaptorDB Convert massive datasets into actionable, real-time insights. 
Featured customer
"ServiceNow is helping us replace so many legacy processes, it's hard to keep count at this point." Max Malloy Assistant VP of Enterprise Digital Experience, ProAssurance Read Story
Featured resources
ANALYST REPORT The Forrester Wave™ P&C Claims Management Systems, Q2 2024 Get Report
Ebooks Three Ways to Elevate the Customer Experience and Reduce Costs Analyst Reports Gartner Names ServiceNow a Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms Articles What Is Generative AI? What Is Intelligent Document Processing? What Is AI?
Talk to an expert Get answers to your questions and discover how ServiceNow can help you transform your business with AI and modern digital workflows.  Get Started
Home Financial Services Operations – FSO Insurance