Operational Technology Management Gain visibility and context into your OT environment. Safeguard your devices and minimise downtime with dependable service management. View Demos
Operational Technology Management Overview 
One platform for enterprise automation Embrace industrial workflows. Automate essential OT management processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.    Explore AI Platform
Features for Operational Technology Management Operational Technology Management groups key features into packages that can scale with you as your needs change. 
OT Asset Management Manage the OT asset lifecycle effectively on one platform. OT Visibility Discover OT devices on industrial networks and map them to production processes for complete context.  OT Vulnerability Response Identify issues and automate alerts to address problems before they happen. OT Service Management Connect your IT, OT and production processes for operational resilience.
Do more with Operational Technology Management Combine Operational Technology Management with other products and apps to create a powerhouse technology platform. Deliver always-on digital services, amazing user experiences and increase security while minimising risk.   Discover Solution
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Benefits
Benefits Map OT devices, assess risks and optimise processes with Operational Technology Management.
Enhance visibility Gain complete visibility across your OT ecosystem and associated devices with production processes to assess risks accurately.
Minimise downtime Prioritise and respond strategically to vulnerabilities with comprehensive service management. Ensure all your OT devices are patched and functioning optimally.
Strengthen security Systematically harden the expanding OT and digital attack surface and streamline compliance efforts for more resilient operations.
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Platform
Built on the ServiceNow AI Platform Operational Technology Management includes platform capabilities so you can optimise OT and IT processes together. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forwards. Explore AI Platform Watch Video (1:28)
Central repository Get full visibility into your OT environment and make better decisions. Explore CMDB
Workspaces Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace. Find Out How
Service level management Manage commitments centrally between service providers and customers. Get Started
Security lives at the centre of all we do  Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.  Find Out How  Get eBook 
Certified integrations Operational Technology Management seamlessly integrates with tools and apps that help you secure your production environment and maximise uptime. See All Integrations Import Siemens IAH assets into ServiceNow with Service Graph Connector for Siemens IAH. Expand the visibility of OT assets alongside traditional IT assets to give security professionals a wide view of their environment within ServiceNow. Import sites, detect devices by each site, establish connection (or baselines) and install programmes with Claroty CTD. Address the new threat landscape of managed, unmanaged and IoT devices. Import asset and alert information from one or more Nozomi CMC instances. Use Prebuilt SAP integration that enables OT customers to populate the ISA Equipment Model without designing, coding or training required.
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Plans and Packages
What you get Operational Technology Management simplifies processes to help you optimise output, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Package options Get the tools you need most with the Operational Technology Management package that meets your business needs. Scroll down to see a sample of the features in each package.  
Operational Technology Visibility (OTV) Operational Technology Manager Industrial Process Manager ITOM Visibility v2 App Engine Starter¹ Integration Hub spokes included
Operational Technology Vulnerability Response (OTVR) Operational Technology Manager Vulnerability Solution Management Industrial Process Manager App Engine Starter Integration Hub spokes included
Operational Technology Service Management (OTSM) Operational Technology Change Management Operational Technology Incident Management Asset Management Problem Management Walk-Up Experience Workforce Optimization App Engine Starter
Operational Technology Asset Management (OTAM) Asset Management Planned Maintenance Asset Management Performance Analytics Advanced Predictive Intelligence Custom Bundled Tables1
1 Custom bundled tables are primarily for configuration of the packaged applications. Remaining tables can be used for any purpose but must follow the Unrestricted User model.
 Key features for Operational Technology Management OT Visibility Map OT devices for a contextual end-to-end view of your industrial network. OT Vulnerability Response Identify issues and automate alerts to address problems before they happen. OT Service Management Connect your IT, OT and production processes for operational resilience.
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