Enterprise Architecture Make your enterprise architecture a reality with seamless team engagement on workflows in a unified technology landscape. Connect business, technology, people and processes on a single intelligent platform to speed digital transformation. Get Data Sheet
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Connect strategic and operational teams Transform your architecture to deliver enhanced capabilities and superior customer experiences. Gain visibility into your technology landscape with the ServiceNow AI Platform to increase cloud adoption, system integration, agility and resilience.
Benefits of Enterprise Architecture Simplify to reduce costs Gain clear visibility into your capabilities to enable lean and cost-effective architecture. Discover and foresee redundancies and risk. Read Ebook Transform and innovate Align all transformations to strategic business priorities by modelling architecture and defining future states. Elevate employee and customer experiences for competitive advantage. Read Ebook Optimise for scalability and resilience Deliver success at scale and over long-term horizons.  Make critical business services more agile and resilient. Read Ebook
Featured apps and capabilities for Enterprise Architecture Enterprise Modelling and Visualisation Diagram and model IT architecture and business capabilities to visualise future-state scenarios. Business Technology Alignment Identify gaps between current and future states and prioritise technology investments to support business initiatives. Technology Risk Management Identify, assess and mitigate risks in your technology landscape. Cloud Transformation Create and migrate applications, products and services to the cloud for greater efficiency and scalability. Application Portfolio Management Align your app portfolio to your preferred architecture and rationalise applications.  Application Risk and Compliance Management Track data across applications to mitigate risk and monitor digital integrations for compliance.
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action. Explore AI
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"Enterprise architecture remains a critical capability for organisations operating at scale and over long-time horizons." Forrester report: Lead a High-Performing Enterprise Architecture and Portfolio Practice, 2024
Built on the ServiceNow AI Platform Optimise your technology portfolio and transform digital operations. Strengthen security and reduce risk while accelerating business agility.   
 Explore AI Platform Single data model Design and model architecture aligned with the Common Services Data Model (CSDM). Visualise enterprise architecture using data from the ServiceNow AI Platform. Read About It Surveys and assessments Gain user feedback and performance insights from stakeholders to improve experiences and productivity. Get Details Workspaces Engage teams and strengthen productivity in a single, configurable Enterprise Architecture workspace. Learn More
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