Realise your enterprise architecture vision with a unified platform. Engage teams, optimise technology and accelerate business agility
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
    
    
  
  
    
        
    
    
        
    
    
    
    
    
    
    
        
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Enterprise Architecture
        
    
        
            
    
        
            Make your enterprise architecture a reality with seamless team engagement on workflows in a unified technology landscape. Connect business, technology, people and processes on a single intelligent platform to speed digital transformation.
        
    
        
        
            
        
            
        
            
                 
    
    
        
        
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        Connect strategic and operational teams
        
    
        
            
    
        
            Transform your architecture to deliver enhanced capabilities and superior customer experiences. Gain visibility into your technology landscape with the ServiceNow AI Platform to increase cloud adoption, system integration, agility and resilience.
        
    
        
        
            
        
            
        
    
    
    
    
    
 
    
    
    
        
        
    
        Benefits of Enterprise Architecture
        
    
        
        
            
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Simplify to reduce costs
        
    
        
            
    
        
            Gain clear visibility into your capabilities to enable lean and cost-effective architecture. Discover and foresee redundancies and risk.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Transform and innovate
        
    
        
            
    
        
            Align all transformations to strategic business priorities by modelling architecture and defining future states. Elevate employee and customer experiences for competitive advantage.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Optimise for scalability and resilience
        
    
        
            
    
        
            Deliver success at scale and over long-term horizons.  Make critical business services more agile and resilient.
        
    
        
        
            
                 
    
    
        
        
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        Featured apps and capabilities for Enterprise Architecture
        
    
        
        
            
        
            
        
    
    
    
    
        
    
    
    
    
    
        
        
    
        Enterprise Modelling and Visualisation
        
    
        
            
    
        
            Diagram and model IT architecture and business capabilities to visualise future-state scenarios.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Business Technology Alignment
        
    
        
            
    
        
            Identify gaps between current and future states and prioritise technology investments to support business initiatives.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Technology Risk Management
        
    
        
            
    
        
            Identify, assess and mitigate risks in your technology landscape.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Cloud Transformation
        
    
        
            
    
        
            Create and migrate applications, products and services to the cloud for greater efficiency and scalability.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Application Portfolio Management
        
    
        
            
    
        
            Align your app portfolio to your preferred architecture and rationalise applications. 
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Application Risk and Compliance Management
        
    
        
            
    
        
            Track data across applications to mitigate risk and monitor digital integrations for compliance.
        
    
        
        
            
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
        
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Put AI to work for people
        
    
        
            
    
        
            Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
        
    
        
        
            
        
            
                 
    
    
        
        
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        "Enterprise architecture remains a critical capability for organisations operating at scale and over long-time horizons."
        Forrester report: Lead a High-Performing Enterprise Architecture and Portfolio Practice, 2024
         
        
    
    
    
    
    
    
    
    
    
    
    
        
            
        
            
        
    
 
    
    
    
        
        
    
        Built on the ServiceNow AI Platform
        
    
        
            
    
        
            Optimise your technology portfolio and transform digital operations. Strengthen security and reduce risk while accelerating business agility.   
        
    
        
        
            
        
            
        
            
                 
    
    
        
        
            Explore AI Platform
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
        
    
        Single data model
        
    
        
            
    
        
            Design and model architecture aligned with the Common Services Data Model (CSDM). Visualise enterprise architecture using data from the ServiceNow AI Platform.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Surveys and assessments
        
    
        
            
    
        
            Gain user feedback and performance insights from stakeholders to improve experiences and productivity.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Workspaces
        
    
        
            
    
        
            Engage teams and strengthen productivity in a single, configurable Enterprise Architecture workspace.
        
    
        
        
            
        
            
                 
    
    
        
        
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