Technology Provider Service Management Fuel growth and streamline work across your ecosystem with one platform for sales, service and support powered by AI. Watch Demo Get Data Sheet
Technology Provider Service Management Overview
One platform for enterprise automation Simplify offer management and scale cost effectively, while proactively serving your customers. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Read Ebook  Explore AI Platform
Featured apps and capabilities for Technology Provider Service Management Technology Provider Service Management groups key applications and capabilities into packages that can scale with you as your needs change. Now Assist for Technology Understand and resolve service issues faster with instant summaries.   Service Bridge Give your enterprise customers an integrated experience with connected workflows. Proactive Service Experience Workflows Identify impacted customers and communicate planned maintenance and service disruptions. Technology Product Support Case Application Gain an end-to-end case management application for tech product support. Operations Account 360 Degree Get business context and comprehensive account data to make the right decisions fast. Account Lifecycle Events Provide a structured, repeatable and transparent onboarding experience for customers and stakeholders. Advanced Product Catalog Visualise and track product offerings and their components in a single configurable workspace. Digital Portfolio Management Make informed decisions with a unified view of services, products and apps. Visual Workflow and Automation Optimise assignments, tasks and service processes across teams with a simple drag-and-drop interface. Persona-Based Workspaces Upgrade employee experiences through workspaces designed for customer support, technical support and portfolio management. Service Operations Workspace Manage incidents proactively with clear visibility when services are at risk. Service-Aware CMDB Simplify service management using a single common data model and structure. Common Service Data Model (CSDM) Enable service reporting and provide prescriptive guidelines for service modelling. Investigate Framework Inspect an incident and review the details, including attached log data, all in one place. Incident and Case Management Manage incidents and cases efficiently with intelligent routing and built-in collaboration. Service Management Identify and resolve customer issues for change, request and problem management. Remote Process Sync Enhance scalability of the Service Bridge application by simplifying customer setup and improving supportability. Remote Task Reduce swivel-chairing and increase automation with seamless multi-party and multi-instance workflows. Remote Catalog Enable your enterprise customers to make requests directly from their own ServiceNow instance and quickly refresh subscribers' service catalogues. Performance Analytics Anticipate trends, prioritise resources and continuously improve with real-time analytics. Process Mining Improve outcomes by optimising process flows to streamline work. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance. Load More
Do more with Technology Provider Service Management Combine Technology Provider Service Management with other products and apps to create a powerhouse technology platform. Make your organisation stronger, better and safer. Discover Solution
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action. Explore AI
"With the ServiceNow AI Platform, we can collaborate seamlessly with our customers and accelerate time to revenue." Damo Srinivasan Director, Solutions and Services Group International Sales and Presales, Lenovo Watch Video (2:50) See All Case Studies
Explore further Dive into overview articles on a variety of topics related to Technology Provider Service Management. Learn About ServiceNow See All Articles What is generative AI? What is machine learning?
Benefits
Benefits Bring sales, service and support together and accelerate business transformation with Technology Provider Service Management.
Optimise offer management to support growth Harmonise processes and manage your offerings portfolio end to end. Enable a structured onboarding process and accelerate product and service launch and delivery. Read Ebook
Provide fast and proactive services Accelerate customer service productivity with generative AI (GenAI). Turn real-time insights into real-time action, and enable tech support to generate cases. Find Out How
Connect your ecosystem to create new value Collaborate seamlessly across the ecosystem. Onboard customers and partners rapidly to unlock growth opportunities. Get Infographic
Improve the efficiency of digital operations Optimise processes with AI and machine learning, and drive continuous improvement with analytics. Read Data Sheet
Platform
Built on the ServiceNow AI Platform Technology Provider Service Management includes AI-powered platform capabilities so you can connect XaaS customers, operations teams and partners with digital workflows. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video (1:28)
Single data model Align digital products and service delivery to your business strategy. Standardise how your business manages information related to technology services. Explore CSDM
Generative AI Accelerate productivity with GenAI experiences on the ServiceNow AI Platform. Help employees, customers, agents and developers work smarter. Explore Generative AI
Reports and dashboards Take action easily with the latest data at your fingertips. Gain a single data model for instant insight. Find Out How
Security lives at the centre of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified integrations Technology Provider Service Management seamlessly integrates with a variety of third-party service platforms. See All Integrations Deliver more effective service information through comprehensive customer profiles with the integration of ServiceNow and Adobe Experience Platform. Modernise enterprise communications with employees and customers. Gain faster resolutions, happier customers and lower costs with CareAR integration. Elevate agent interactions and enhance the customer experience. Unlock productivity for agents, and provide management with insights and coaching opportunities.
Plans and Packages
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What You Get Technology Provider Service Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Contact Us for Custom Quote
Package options Get the tools you need most with the Technology Provider Service Management package that meets your business needs. Scroll down to see a sample of the features in each package.
TPSM Standard Technology Provider Service Management Data Model and Applications¹ Customer Service Management¹ IT Service Management¹ Walk-Up Experience   Communities   Engagement Messenger   Digital Portfolio Management   Universal Request
TPSM Professional Technology Provider Service Management Data Model and Applications¹ Customer Service Management¹ IT Service Management¹ Walk-Up Experience   Communities   Engagement Messenger   Digital Portfolio Management   Universal Request Platform Analytics Advanced Continual Improvement Proactive Customer Service Operations Predictive Intelligence Virtual Agent Vendor Manager Workspace Mobile Publishing DevOps Change Velocity DevOps Config
TPSM Enterprise Technology Provider Service Management Data Model and Applications¹ Customer Service Management¹ IT Service Management¹ Walk-Up Experience   Communities   Engagement Messenger   Digital Portfolio Management   Universal Request Platform Analytics Advanced Continual Improvement Proactive Customer Service Operations Predictive Intelligence Virtual Agent Vendor Manager Workspace Mobile Publishing DevOps Change Velocity DevOps Config Workforce Optimization Process Mining
1  Contact sales for a complete list of included applications and availability.
Key features for Technology Provider Service Management Now Assist for TMT Accelerate customer service productivity with generative AI experiences on the ServiceNow AI Platform. Service Bridge Give your enterprise customers an integrated experience with connected workflows. Proactive Service Experience Workflows Identify impacted customers and communicate planned maintenance and service disruptions.
Get results quickly ServiceNow Impact Increase adoption, optimise platform health and see value faster. Try our product powered by AI and humans. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.   Expert services Get a team of experts to support your implementation, improve your instance health or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognised ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions and explore products by release.  
Resources
 Read Ebook Find out how to fuel growth and lower costs with automation designed for technology providers. Watch Video (5:10) Learn how other technology providers offer a proactive service experience for their customers. See Latest Release The ServiceNow AI Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
Featured resources View All Resources
WEBINAR Explore the ServiceNow Washington DC Release View Webinar
Videos Service Bridge for Technology Providers Infographics Build a Connected Ecosystem with Service Bridge Ebooks Accelerate XaaS with Frictionless Customer Experiences The CCO Guide to Frictionless Customer Experiences for Technology Providers The Top 3 Benefits of Predictive Intelligence in Service Operations
Talk to an expert Connect with us to put AI to work and discover how you can connect XaaS customers, operations teams and partners with digital workflows. Contact Us