Future-proof your bank with frictionless customer experiences across onboarding and servicing. Our ServiceNow AI Platform expands customer relationships, while reducing costs.
With Financial Services Operations, built with ServiceNow AI Agents, banks can automate and orchestrate work to provide personalised customer experiences.
Deliver seamless, cost-effective customer experiences with Financial Services Operations for Banking.
Use pre-configured AI agents, workflows and integrations for processes across retail banking, commercial banking, investment management and more.
Strengthen operations with case management built to handle complex, multi-step customer journeys across departments and systems.
Embed compliance requirements into every workflow. Maintain consistent, auditable processes across customer onboarding and service.
Reduce contact centre inquiries with AI-driven self-service. Integrate seamlessly with CCaaS providers for one, unified CSR experience.
Provide seamless, intelligent application experiences. Meet all the necessary check-points for risk and compliance in onboarding.
Breakdown functional silos with data and workflows uniting front, middle and back-office teams. Maintain consistent, auditable procedures.
Use AI agents to recognise case types and recommend next steps. Draft case notes, emails and new articles for the Knowledge Base.
Assist live agents with Generative AI to summarise cases and provide self-service to customers.
Power all your workflows, AI and analytics with real-time access to data from any source.
Simplify complaint management in banking and satisfy standards for resolutions and timelines.
Fast-track dispute resolution on one AI-platform, built with Visa.
Improve productivity with a suite of tools for CSRs to resolve customer service cases in banking.
Find out how BMO is automating workflows with ServiceNow to make life easier for customers.
Learn how Jefferies is consolidating services into one workflow application with ServiceNow®.
ServiceNow bridges a critical gap between traditional customer relationship management (CRM) and the way work gets done to resolve customer requests. Find out why that makes us a Leader.
Get answers to your questions and discover how ServiceNow can help you transform your bank with AI and modern digital workflows.