Put AI to work for life sciences Simplify processes and help increase efficiency to speed life-saving treatments to market. Improve patient outcomes while promoting security and compliance. Get Report
ServiceNow wins 2024 TSIA Star Award for Innovation that improves digital customer experience. Get Details
Life Sciences Contact Sales Industry Solutions Products Customer Stories Featured Resources
Discover life sciences solutions Identify, develop and bring life-saving therapies to market using one AI-powered platform.
Optimise the Contact Centre
Enhance contact centre experiences and outcomes Upgrade customer experiences to realise efficiencies in clinical trials, lab operations and patient care.
Related products Healthcare and Life Sciences Service Management Clinical Device Management
Digitise Plant Operations
Achieve a complete, contextual view of OT systems. Connect your operational technology to production processes with digital workflows to help rapidly respond and recover from any incident or change.
Related products Operational Technology Management App Engine
Modernise Technology and Innovate IT
Optimise IT service operations Run secure, automated digital operations to help predict and prevent issues, increase productivity and deliver scalable services.
Related products IT Operations Management Integrated Risk Management
Featured products Explore ServiceNow® products that help enhance contact centre management, achieve high-quality performance, fuel growth and lower costs. Healthcare and Life Sciences Service Management Add precision to processes across laboratory, ancillary and administrative departments. Explore How Clinical Device Management Manage, service, operate and secure your laboratory and clinical devices. Explore How App Engine Empower creators of all skill levels to bring unique workflows to market with less complexity, cost and risk. Explore How IT Operations Management Deliver proactive digital operations, predict issues and automate resolutions with generative AI. Explore How Operational Technology Management Streamline plant operations and maximise uptime. Prioritise and respond to incidents quickly. Explore How Integrated Risk Management Transform siloed, inefficient processes across the enterprise into an integrated risk programme. Explore How
Bayer creates ground-breaking legal shared services function Global life sciences leader reaches 80% automation rate using ServiceNow. Read Story 
Siemens Healthineers speeds patient diagnosis and treatment Siemens Healthineers pioneers break through in healthcare using ServiceNow's AI-powered platform. Get Story
Fresenius simplifies access to IT support with Virtual Agent Fresenius implements Virtual Agent, integrated with Microsoft Teams, to streamline IT support and improve the user experience. Read Case Study
McKesson implements IT Service Management to consolidate and modernise its IT support systems McKesson partners with ServiceNow to implement IT Service Management and train 4,000 agents on the platform, utilising the RiseUp with ServiceNow programme. Get Case Study
Marken unlocks vital time and process efficiencies with ServiceNow Marken adopts ServiceNow's AI-powered platform and enhances company operations by automating 85% of all IT requests. Find Out How
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WHITE PAPER Bridging IT/OT Convergence: Unleashing Digital Transformation in Life Sciences Manufacturing Read White Paper
Analyst Reports ServiceNow Named a Worldwide Leader in 2024 IDC MarketScape for Worldwide SaaS and Cloud-enabled Spend Orchestration Gartner names ServiceNow a Leader in 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management Industry Insights Meeting Four Emerging Expectations for the Life Sciences Industry Turn Compliance Challenges into Competitive Advantage Demos Streamline the Installation, Servicing and Maintenance of Clinical Devices Streamline OT Management and Fortify Security in Industrial Environments
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