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Service Operations Workspace

Predict, prevent and resolve incidents proactively from a single workspace with clear visibility into context and impact, before services impact users.

Benefits of Service Operations Workspace

Eliminate incidents

Shift your Services and Operations teams from creating incidents to addressing actionable alerts.

Minimise service disruption

Maximise uptime with problem identification, collaboration and resolution in a single workspace.

Support greater business productivity

Improve task focus and the overall employee experience with personalised, configurable views.

Features of Service Operations Workspace

Improve technology service operations with unified navigation

Unified navigation

Manage incidents, changes and alerts easily to increase service and operations teams’ productivity.

Collaborate instantly across technology service operations and other teams


Collaborate instantly across service operations and other teams instantly to resolve issues faster.

Smooth technology service operations via personalized navigation

Configurable interface

Personalise your instance for greater efficiency based on critical alerts and incidents.

Simplify adoption with guided setup

Guided setup

Simplify adoption and use with new guided setup and agent onboarding.

Additional features

Personalised UI

Let end users adjust display settings (e.g. compact mode) and colour themes (e.g. dark mode).

Modern visualisations

Use data visualisation styling to translate new and classic reports into one dashboard experience.

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.