Put AI to work for insurance Streamline and automate claims, servicing and underwriting processes. Provide transparent customer experiences, connect teams and drive growth. Get Report Watch Video (3:11)
ServiceNow® debuts as a leader in The Forrester Wave™ P&C Claims Management Systems, Q2 2024.   Get Report
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Discover insurance solutions Be the carrier of choice with centralised work and connected processes. 
Claims
Automate and streamline claims Centralise claims work and data to streamline processes. Put AI to work to deliver a connected and transparent claims journey to employees and customers.
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Policy Servicing
Streamline and personalise servicing Automate policy servicing and simplify mid-term activities with real-time data and persona-based workspaces.
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IT Innovation
Modernise technology and streamline spend Update service operations and technology stack to become a highly efficient, proactive and innovative organisation known for operational excellence.
Related products IT Service Management IT Operations Management
Put ServiceNow products to work Transform with solutions on one AI platform that can push you to become the trusted carrier of choice. Provide transparent experiences and drive sustainable growth–all while reducing costs. Financial Services Operations for Insurance Connect claims, policy servicing and underwriting processes. Improve policyholder retention and reduce costs. Explore How Field Service Management Reduce field service costs, improve adjuster efficiency on the go and accelerate productivity with AI.  Explore How IT Service Management Evolve service management to resolve issues quickly, elevate productivity and speed the pace of innovation using AI. Explore How IT Operations Management Deliver proactive digital operations, predict issues and automate resolutions with AI. Explore How App Engine Empower creators of all skill levels to deliver unique workflows with less complexity, cost and risk using AI-powered development.  Explore How Service Bridge for Financial Services Operations Strengthen your service ecosystem by connecting ServiceNow instances. Explore How
ProAssurance transforms operations with ServiceNow Learn how ProAssurance uses the ServiceNow AI Platform to replace numerous legacy processes and transform operations.  Watch Video (3:11) Read Customer Story
Topdanmark finds real-time compliance with ServiceNow With ServiceNow, Topdanmark efficiently monitors cyber risks and streamlines compliance management. Understand how Topdanmark improved reporting and decision-making with real-time data.   Find Out How Watch Video (4:57)
Zurich North America simplifies the HR experience on its digitisation journey Learn how Zurich North America, a leading insurance provider, simplified complex HR processes, saving time and reducing entry points to HR content. Read Customer Story
Baloise uses ServiceNow to digitise claims processes Understand how Baloise transformed claims with ServiceNow. Baloise developed an intuitive portal to fully streamline and digitise the end-to-end claims process.   Find Out How
AIA strikes digital gold with business transformation Learn how AIA connected lines of business with cloud automation, aligned service delivery to TDA initiatives, and provided a single platform for easy access to essential tools.  Get Details
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INFOGRAPHIC Become the Carrier of Choice With one AI Platform Resolve claims faster, boost employee productivity and deliver personalised experiences that improve policyholder retention–all while reducing cost.  View Infographic
Analyst Reports ServiceNow Debuts as a Leader in The Forrester Wave™ P&C Claims Management Systems, Q2 2024 ServiceNow Named a Leader, for the First Time, in The Forrester Wave™: Customer Service Solutions, Q1 2024 ServiceNow Delivered an ROI of 167% with a Payback Period of Just 6 Months Ebooks Accelerate Digital Innovation with Now Assist 3 Strategies for CX Leaders to Unlock AI-Powered Transformation and Cost-Efficiencies 3 Ways to Elevate Customer Experience and Still Reduce Costs Webinars Financial Services Webinar library
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Frequently asked questions Expand All Collapse All What is the role of AI in insurance?
AI can play a very impactful role in the insurance industry. For example, it can be used to summarise large claims documents in a clear and succinct way, saving claims employees such as adjusters and managers a lot of time. AI can also be used for real-time monitoring of claims and transactions, helping mitigate fraud. There are many other examples of how AI can influence the insurance lifecycle across various areas, including areas like data analysis, processing and compliance.  
How are AI Agents enhancing insurance chatbots?
AI agents are enhancing insurance chatbots primarily by making them more intelligent and user-friendly. This helps streamline processes and provide better policyholder experiences. A few examples include: AI agents allowing policyholders to track claims with real-time information, and AI agents leveraging policyholder data to offer personalised recommendations.
What role does AI play in property and casualty insurance claims?
AI can significantly impact property and casualty insurance claims in several ways. It automates the analysis of lengthy documents by providing digestible summaries, analyses images necessary for determining claim payouts and reduces manual work while improving resolution times by guiding policyholders through the claims process.
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