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ServiceNow Cloud Observability

Detect changes by unifying metrics, logs and traces into a single workflow. With Cloud Observability, formerly Lightstep, navigate easily from effect to cause.

Untether developer productivity and efficiency.

Don’t just take our word for it

See how companies like yours use Cloud Observability to elevate their service experiences.


Reduced Mean Time to Resolution (MTTR)

GitHub resolves performance issues across its monolithic and microservice architectures.


20x faster root cause identification

Cloud Observability helps Plaid spend less time on bugs and more time releasing features.


75% performance gain for key tool

InVision uses Cloud Observability for smooth code deployments in complex, microservices environments.


<5M spans analysed and ingested in 1 min

FactSet developers resolve incidents faster to deliver a better customer experience.

Capabilities that scale with your business

Cloud Observability unifies logs, metrics and traces, along with key workflows to help your business run smoothly.


Help teams spend less time investigating and more time building.


Maintain vendor neutrality while maximising coverage for visibility and observability.

Change Intelligence

Analyse system-wide data instantly to answer the questions that matter most.

Unified Query Language (UQL)

Query your telemetry data with one tool across notebooks, dashboards and alerts.

Cloud-Native Logging

Integrate logging into core telemetry workflows, with metrics and tracing data.

Actionable Alerts

Streamline a vital part of the observability journey.

Unified Dashboards

Simplify and consolidate monitoring across your telemetry so you can spot issues fast.

Service Mapping

Map relationships between IT components and services in cloud-native environments.

Transform business with IT workflows

Unleash the power of IT

Transform your business with digital IT workflows. Modernise your operations to optimise productivity, cost and resilience with a single platform for IT.

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Explore the possibilities

Let our experts show you how ServiceNow Cloud Observability can help your organisation accelerate the transition to cloud-native applications.