Digital End-user Experience Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with an informed IT team when they need extra support. Watch Demo Read Product Brief
Digital End-user Experience Overview
One platform for enterprise automation Deliver the insights and proactive experiences of service operations to your employees. Enhance their efficiency with workflows and data from end-user apps, devices and ServiceNow solutions. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Explore AI Platform
Featured apps and capabilities for Digital End-user Experience Digital End-user Experience provides applications that scale with you as your needs change.  Desktop Assistant Provide employees a hub for self-service diagnostic tools and simplified communication with IT. Application and Device Health Collect and process data from employees' devices and apps, and connect it with other ServiceNow IT data. Digital Experience (DEX) Score Combine app and device health, user sentiment and service metrics into a digital experience score to identify improvements.  Proactive Engagement Detect issues proactively, notify users and offer recommendations with automated workflows they can initiate.  Application Network Experience Identify and resolve network and application issues through network performance metrics.
Do more with Digital End-user Experience Combine Digital End-user Experience with service operations, asset management and other products and apps to deliver seamless, always-on IT services. Discover Solutions
Explore further Dive in to overview articles on a variety of topics related to Digital End-user Experience. 
 Learn About ServiceNow See All Articles What is digital employee experience (DEX)? What is workflow automation? What is a configuration management database (CMDB)? What is the difference between ServiceNow and Jira?
Benefits
Benefits Measure and continuously improve your employees' technology experience with Digital End-user Experience. 
Boost employee satisfaction Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose and resolve many IT issues. Simplify their communications with IT.  Read Brief
Be proactive, not reactive Deflect app and device incidents proactively, predict issues before they impact users and seamlessly connect to an informed agent for faster resolutions.  View Predictive AIOps
Measure what your employees experience Monitor app and device usage continuously to gain insights from end users on Windows or MacOS devices.  Watch Video (1:37)
Platform
Built on the ServiceNow AI Platform Digital End-user Experience includes AI capabilities powered by the ServiceNow AI Platform so you can boost employee satisfaction, reduce IT workload and enhance productivity. Transform your business with a single, unifying platform for the enterprise. 
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.  
 Watch Video (1:28)
Single data model Eliminate information silos with one data source for your enterprise. Collect and analyse data wherever your end users and their devices are located.  See CMDB Read Ebook
Workflow automation Build, monitor and optimise highly efficient no-code automated workflows. Create customised workflows or automations for end-user devices.  View Capability Find Out How
Actionable insights Get work done faster with AI-powered experiences. Give everyone in your organisation the info they need to make smarter decisions and improve business processes.   Explore Generative AI Watch Video (1:35)
Security lives at the centre of all we do  Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.   Find Out How  Get Ebook
Plans and Packages
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What you get Digital End-user Experience simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Digital End-user Experience Standard Get the tools that you need most to meet your business needs and goals.
Features
  • Desktop Assistant
  • Application and Device Health
  • Digital Experience (DEX) Score
  • Application Network Experience 
  • Proactive Engagement
 Key features for Digital End-user Experience Desktop Assistant Provide employees a hub for self-service diagnostic tools and simplified communication with IT. Application and Device Health Collect and process data from employees' devices and apps, and connect it with other ServiceNow IT data. Digital Experience (DEX) Score Combine app and device health, user sentiment and service metrics into a DEX score to identify improvements. 
Get results quickly ServiceNow Impact Speed innovation and increase platform performance. Boost your business value, powered by AI and human expertise.  Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.   Expert services Get a team of experts to support your implementation, improve your instance health or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognised ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions and explore products by release.  
Talk to an expert Connect with us to start to understand and measure your employees' technology experience.   Contact Us
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