ServiceNow Governance, Risk, and Compliance (GRC) enables business transformation with enterprise-wide risk-informed decisions in daily work. 
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
         
        
        
    
        
    
        
    
        
    
        
    
        
    
        
    
        
            
                GRC Overview 
            
            
            
                
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Connect the business, security and IT with GRC
    
        
        
            
    The ServiceNow GRC family of products comprises Integrated Risk Management, Business Continuity Management, Privacy Management and Third-party Risk Management. Because these products are integrated on the ServiceNow AI Platform, you can share data and automate workflows across all functional groups to create a unified GRC programme enterprise-wide.
    
        
        
    
    
 
    
    
    
        
        
    
        Built on the ServiceNow AI Platform
        
    
        
        
            
        
            
                 
    
    
        
        
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        Single data model
        
    
        
            
    
        
            Eliminate information silos with one data source for your enterprise. Get an integrated view of risk and compliance.
        
    
        
        
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Actionable insights
        
    
        
            
    
        
            Get work done faster with AI-powered experiences. Give everyone in your organisation the insights they need to make smarter decisions and improve business processes.
        
    
        
        
    
    
    
    
    
    
        
   
   
   
   
   
   
   
        
    
        Workflow automation
        
    
        
            
    
        
            Build, monitor and optimise highly efficient no-code automated workflows. Speed cross-functional response to risks and compliance violations.
        
    
        
        
    
    
    
    
    
    
    
        
    
        
    
 
    
    
    
        
        
    
        Explore further
        
    
        
            
    
        
            Dive into overview articles on a variety of topics related to Governance, Risk, and Compliance.
        
    
        
        
            
        
            
                 
    
    
        
        
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          What is GRC?
        
        
      
    
      
        
          What is risk management?
        
        
      
    
      
        
          What is a risk management framework?
        
        
      
    
  
    
    
    
  
  
    
   
   
   
   
   
   
    
    
    
      
        
          What is third-party risk management?
        
        
      
    
      
        
          What is compliance management?
        
        
      
    
      
        
          What is operational resilience?
        
        
      
    
  
    
    
    
        
    
        
    
 
    
 
            
        
            
                GRC Benefits 
            
            
            
                
    
    
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Improve business resilience
        
    
        
            
    
        
            Comply with emerging regulations. Strengthen operations to drive efficacies, recover quickly from disruption, and support growth.
        
    
        
        
            
        
            
                 
    
    
    
    
    
    
        
        
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        Gain real-time insights
        
    
        
            
    
        
            Use continuous monitoring to quickly react to changes in your compliance, business continuity, risk, and third-party posture. Avoid costly consequences.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Speed decision-making
        
    
        
            
    
        
            BoGet the right information to the right people through tailored workspaces, dashboards, and intelligent automation to act with confidence.
        
    
        
        
            
        
            
                 
    
    
    
    
    
    
        
        
            Watch Customer Video (4:57)
        
        
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Engage all stakeholders
        
    
        
            
    
        
            Connect your frontline, risk and internal audit teams with a frictionless experience. Enable collaboration across teams and with vendors.
        
    
        
        
            
                 
    
    
        
        
            Find Out How
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
        
    
        Reduce costs
        
    
        
            
    
        
            Boost self-service and automate processes to decrease redundant or repetitive tasks. Let your employees focus on higher value work.
        
    
        
        
            
        
            
                 
    
    
        
        
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                Integrated Risk Management
            
            
            
                
    
    
    
    
    
    
    
        
        
    
        Integrated Risk Management supports your GRC strategy
    
        
        
            
    Identify high-impact technology and operational risks enterprise-wide. Manage compliance requirements and prepare for emerging ones.
    
        
        
    
 
    
 
 
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        PRODUCT 
        
    
        Integrated Risk Management
    
        
        
            
    Transform manual, siloed and inefficient processes across your extended enterprise into an integrated, resilient risk programme built on a single platform.
    
        
        
            
                 
    
    
    
        
        
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        Risk Management
        
    
        
            
    
        
            Monitor continuously to identify high-impact risks and make better-informed decisions.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Policy and Compliance Management
        
    
        
            
    
        
            Automate and manage policy lifecycles and continuously monitor for compliance.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Audit Management
        
    
        
            
    
        
            Use risk data to scope and prioritise audit plans and automate cross-functional processes.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Operational Resilience Management
        
    
        
            
    
        
            Stay ahead of disruptions to better serve customers, deliver products and protect employees.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
        
    
 
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
               
    
    
    
    
    
        "We chose ServiceNow because it is a top-tier solution that gives us transparency and efficiency around risk and compliance management."
        Bjørn Rasmussen
        ServiceNow Security Architect, Topdanmark
        
    
    
    
    
    
    
    
    
    
    
    
        
            
                 
    
    
        
        
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                Business Continuity Management
            
            
            
                
    
    
    
    
    
    
    
        
        
    
        Business Continuity Management supports your GRC strategy
    
        
        
            
    Mitigate potential risks and recover more quickly from disruptions through integrated, actively managed operational resilience activities. Build, test and execute continuity plans across your enterprise.
    
        
        
    
 
    
 
 
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
        PRODUCT 
        
    
        Business Continuity Management
    
        
        
            
    Strengthen operational resilience through risk mitigation, crisis management, plan testing and recovery workflows for any disruption or disaster.
    
        
        
            
                 
    
    
    
        
        
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        Business Impact Analysis
        
    
        
            
    
        
            Find and prioritise business services to produce recovery time and point objectives (RTO and RPO).
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Business Continuity Planning
        
    
        
            
    
        
            Scope plans to make sure that personnel are protected and assets are restored quickly after a disaster.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Operational Resilience Management
        
    
        
            
    
        
            Stay ahead of disruptions to better serve customers, deliver products and protect employees.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Exercise Management
        
    
        
            
    
        
            Practice recovery plans during normal operations to assess preparedness and plan accuracy.
        
    
        
        
            
                 
    
    
    
    
    
    
        
        
        
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
        
    
 
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
               
    
    
    
    
    
        "What I loved about ServiceNow from the beginning is its ability to connect the dots. You really get out of it what you put in. The more processes you have in ServiceNow, the more those dots are connected."
        Travis West
        Business Resiliency Manager, Canadian Tire
        
    
    
    
    
    
    
    
    
    
    
    
        
            
                 
    
    
    
    
    
    
        
        
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                Privacy Management
            
            
            
                
    
    
    
    
        
    
    
    
    
    
        
        
    
        Privacy Management supports your GRC strategy
        
    
        
            
    
        
            Manage privacy risks efficiently and stay compliant with evolving global data privacy regulations.
        
    
        
        
    
        
     
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
    
    
    
    
        
            PRODUCT 
        
        
    
        Privacy Management
        
    
        
            
    
        
            Identify and manage privacy risks proactively with workflow automation. Unify and scale data privacy governance across your enterprise.
        
    
        
        
            
                 
    
    
        
        
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        Privacy Case Management
        
    
        
            
    
        
            Triage, investigate and resolve privacy breaches.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Privacy Impact Assessments
        
    
        
            
    
        
            Gauge risk by assessing how personal data is collected, used, accessed, shared, safeguarded and stored.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Automated Control Testing
        
    
        
            
    
        
            Replace a point-in-time approach with ongoing monitoring to identify violations and respond faster.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Third-Party Integrations
        
    
        
            
    
        
            Support data discovery of personal information and access to libraries of current regulations.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
 
    
 
            
        
            
                Third-party Risk Management
            
            
            
                
    
    
    
    
        
    
    
    
    
    
        
        
    
        Third-party Risk Management supports your GRC strategy
        
    
        
            
    
        
            Reduce risk, protect your brand and improve organisational resilience across your third-party ecosystem.
        
    
        
        
    
        
     
    
 
    
    
    
        
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
        
    
    
    
    
    
    
    
    
    
    
    
        
            PRODUCT 
        
        
    
        Third-party Risk Management
        
    
        
            
    
        
            Establish a consistent, repeatable and auditable enterprise-wide approach to managing third-party risk with automated workflows.
        
    
        
        
            
        
            
                 
    
    
        
        
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        Onboarding, Offboarding and Renewals Due Diligence
        
    
        
            
    
        
            Perform due diligence and assessments at all third-party relationship stages with automated built-in processes.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Third-Party Portal
        
    
        
            
    
        
            Connect and collaborate with third parties in a single place for all risk management activities.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
        
    
        Risk Intelligence and Ongoing Monitoring
        
    
        
            
    
        
            Integrate targeted risk intelligence scores and ratings for insights and continuous monitoring.
        
    
        
        
    
    
    
    
    
    
        
        
    
        Concentration Risk Map
        
    
        
            
    
        
            Gain a comprehensive view of all third parties, engagements and their associated risk postures.
        
    
        
        
            
                 
    
    
        
        
        
    
    
    
    
    
    
    
    
    
            
        
    
    
    
    
    
    
        
    
        
    
 
    
    
    
    
    
    
    
    
    
    
               
    
    
    
    
    
    
    
        
    
    
    
    
    
    
    
        
    
    
    
               
    
    
    
    
    
        "As we move towards a world where risk and compliance is necessary for us to have competitive edge, ServiceNow's products help us move the needle."
        Anirban De
        Head of Technical Assurance and Automation, Uber
        
    
    
    
    
    
    
    
    
    
    
    
        
            
                 
    
    
        
        
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            Connect with us to start creating experiences that help you manage risk and resilience in real time.
        
    
        
        
            
                 
    
    
        
        
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