ServiceNow AI Agents match issues to solutions and summon the right help, so your IT team can build the future, not fight fires.
AI Agents Investigate and Resolve ITSM Incidents
Resolve incidents faster with less effort. ServiceNow AI Agents surface related catalog items, knowledge articles and past incidents to recommend resolution steps—accelerating resolution, reducing manual work and increasing successful outcomes.
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Streamline Incident Triage
Turn existing knowledge into faster fixes. Automatically analyse catalog items, related knowledge articles and past incidents to generate resolution plans that accelerate incident resolution.
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