ServiceNow AI Agents instantly categorize incidents, connect the pieces, and get your team to the fix faster.
AI Agents Triage and Categorise ITSM Incidents
Resolve incidents faster and more consistently. ServiceNow AI Agents automatically assign category, subcategory and configuration items (CIs) while linking to related major incidents or problems—streamlining triage and accelerating resolution.
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Optimise Incident Resolution
Automatically assign incident category, subcategory and CI. Link incidents to related major incidents or problems. Simplify and enhance incident triage.
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