ServiceNow AI Agents read the mood, verify details, and set everything up so you can focus on helping.
AI Agents Triage Cases
Boost productivity and elevate every customer interaction. With ServiceNow AI Agents, automate case triage by analysing sentiment and intent, verifying customer details upfront and auto-creating cases with pre-filled fields—so your teams resolve issues faster and deliver exceptional service.
Alt
Accelerate Case Triage
Use AI Agents to analyse intent, verify information and create cases—delivering fast, reliable and consistent service.
Video CTA Watch Now
Let’s put AI to work for your teams Get a custom demo
We can help you infuse AI into your most complex use case. Arrange a custom demo with one of our product experts.
Calculate the value of AI agents
Get a personalised estimate of the business value that you can realise with ServiceNow AI Agents.
Home Artificial Intelligence AI Use Cases - ServiceNow AI Agents for Case Triage