A new era of IT is here. Drive resilience, innovation and efficiency with agentic AI and autonomous IT.
CIO Perspective Put AI to work with autonomous IT Be the change agent across your enterprise by driving resilience, innovation and efficiency. It's invisible and intuitive. Always on, always adapting. Welcome to the era of autonomous IT. Watch Video (2:19)
Put AI to Work with Autonomous IT Request Demo CIO Challenges A CIO's Day with AI Agents Autonomous IT ServiceNow AI Agents Resources
What keeps you up at night? As a CIO, you know every disruption carries a hidden opportunity—and AI is the most powerful one yet. Rest easy, because ServiceNow has the solutions you need. SCALABILITY Scaling to meet business demands Take a strategic approach that aligns with enterprise goals, governance frameworks and operational efficiency. Focus on simplified, AI-powered user experiences and embrace low-code and no-code solutions.
 IT Service Management IT Operations Management Strategic Portfolio Management SECURITY Managing risk and cybersecurity Protect your business with a single AI platform that automates security and compliance workflows. Our platform integrates threat intelligence tools to provide insights on risk posture, compliance and incidents. Integrated Risk Management ServiceNow AI Control Tower Threat Intelligence Security Center ADDING VALUE Getting value from IT investments You can deliver measurable value by automating processes, improving service delivery and providing real-time insights. ServiceNow makes it easy with tools to track progress, identify trends and align strategy with business goals. 
 Strategic Portfolio Management Enterprise Architecture IT Asset Management simplification Simplifying tech complexity Tame the chaos with the ServiceNow AI Platform, a single open system of intelligence for the enterprise. Unify disparate systems, data and workflows, and automate business processes with an adaptive system of intelligence that learns from your data. ServiceNow AI Platform ServiceNow AI Control Tower Operational Technology Management
Countdown to a board meeting A day in the life of a CIO, assisted throughout by ServiceNow AI Agents. Get Full Story
MORNING OF THE BIG DAY Winning the boardroom with help from AI agents See how a CIO stays focused on the strategic work that matters to her board of directors. She uses AI agents in every corner of her organisation. Get Full Story 6 HOURS UNTIL MEETING Cybersecurity threat detected No worries, with autonomous IT powered by ServiceNow AI Agents, the issue resolves in the background while our CIO prepares for the board. Get Full Story 4 HOURS UNTIL MEETING A debate between the heads of Sales and Marketing Should she prioritise a CRM update for Sales or a new analytics and reporting tool for Marketing? That decision could take all day—but not with AI agents. Get Full Story 30 MINUTES BEFORE MEETING Zen of the CHRO A once-anxious CHRO now steps into the meeting with confidence—knowing AI agents are automating compliance and adapting in real-time to regulatory changes. Get Full Story *Results achieved by ServiceNow using ServiceNow AI Agents 5 MINUTES UNTIL MEETING CFO for the Win The CFO tells her he's looking forward to the meeting. He's already seen the value AI agents are driving across ServiceNow,* so he knows the board will be blown away. Get Full Story ZERO HOUR: THE MEETING Board agrees to increase the CIO's tech budget The CIO successfully presents results of ServiceNow AI Agents from across the organisation, as well as her three-year digital transformation roadmap. Get Full Story
BT partners with ServiceNow to put AI to work
"Our approach, powered by ServiceNow and enhanced with AI, will transform customer experience at BT Group, unlocking value at every stage of the journey." Hena Jalil Managing Director and Business CIO, BT Group Read Story
Unlock value with autonomous IT running on one powerful platform Connect every corner of your business while you double down on productivity and innovation. Get the insights, tools and strategies you need—all from the ServiceNow AI Platform. Get Report One controlled approach You're the architect of AI's impact. Lock in a clear view of performance, strategy, governance and operations as your agents get to work autonomously—on your terms, under your watch. Explore AI Control Tower One adaptable experience Your people expect personalised and user-centric digital experiences. Our AI agents adapt quickly and get contextual insights to meet those needs in real time.   eBook One core truth There's more work in your day than hours to do it. Build a foundation for autonomous IT to cut through the clutter and keep teams moving as one while the business picks up speed. Find Out How One innovation-ready space   You're at the heart of transformation. Proactive, strategic AI agents simplify workflows, free up time and support your team as you modernise and shape the digital business. Watch Demo
Put AI agents to work for IT ServiceNow AI Agents are ready to go to work for your team. Our AI agents don't just help—they take action, connecting any data across any workflow to drive value for anyone. Explore AI Agents
Learn about AI solutions Analyst Report Magic Quadrant for AI Apps in IT Service Management Learn why ServiceNow is recognised as a Leader in the 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management. Video CTA Get Report EBOOK Put AI to work with Strategic Portfolio Management Discover how ServiceNow Strategic Portfolio Management uses AI to help you accelerate productivity, increase agility and transform experiences. Video CTA Read eBook EBOOK Revolutionising the low-code experience Learn the four best practices for getting started with GenAI to improve low-code development. Video CTA Find Out How EBOOK Getting digital transformation back on track Find out how to adapt for growth without wasting existing investments. Video CTA View Ebook ANALYST REPORT ServiceNow a leader in SPM—The Forrester Wave See what it takes to be named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024. Video CTA Read Report EBOOK Three steps to manage technology risk and spend Discover a practical approach to optimising technology spend and mitigating risk. Video CTA Learn How
Explore more Further your AI journey to success with these additional resources. Innovation Center Visit one of our executive briefing centres, where we bring together a core team of AI experts to customise a solution for your needs. Learn More Knowledge 2025 If you missed our AI event of the year, don't worry—you can still stream the visionary keynotes and cutting-edge presentations. Watch on demand World Forum Spend a day enjoying insightful sessions, hands-on demos and inspiring keynotes from industry experts in a city near you.  Get Information Attend an AI summit Join us for an upcoming AI summit near you. Learn how to transform your business with the ServiceNow AI Platform. Find Details
Learn what real AI agents can do for you Bring autonomous IT to life. Empower people, unlock value and transform experiences across workflows. Contact Us
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