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Leadership

Changing how work, works

We are committed to building an enduring company that helps our customers succeed.

Hear CEO Bill McDermott

Digital transformation is the opportunity of this generation. The need for digital transformation has been accelerated by the Covid-19 crisis, as organisations create new ways of working.

The Now Platform is the workflow standard for digital transformation.

Executive team

How can we make work, work better for you? That question grounds everything we do. Technology in the service of people.

Alan Marks Chief Marketing and Communications Officer
bill mcDermott servicenow ceo
Bill McDermott President and CEO
chris bedi servicenow cio
Chris Bedi Chief Information Officer
lara caimi servicenow chief customer and partner officer
Lara Caimi Chief Customer and Partner Officer
Jacqui Canney, Chief People Officer ServiceNow
Jacqui Canney Chief People Officer
cj-desai servicenow chief product officer
Chirantan “CJ” Desai Chief Product and Engineering Officer
russ elmer servicenow general counsel
Russ Elmer General Counsel
kevin haverty servicenow chief revenue officer
Kevin Haverty Chief Revenue Officer
gina mastantuono
Gina Mastantuono Chief Financial Officer
Nick Tzitzon, Chief Strategy Officer
Nick Tzitzon Chief Strategy Officer

Bill McDermott

President and CEO

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I’ve always said—if you’re going to put your name on a business card, it better be for a brand you believe in. For me, that’s ServiceNow. The Now Platform makes the complexity of work simple—and who doesn’t want that? We make work, work better for people. I’m all in.

EXPERIENCE

ServiceNow
President, CEO 2019 – Present
Board of Directors 2019 – Present
Fisker Inc
Board Member 2020 – Present
SAP
CEO 2010 – 2019
CEO, SAP America (and other executive leadership positions) 2002 – 2010
Siebel Systems
EVP, Worldwide Sales and Operations2001 – 2002
Gartner
President 2000 – 2001
Xerox
Division President and Corporate Officer 1983 – 2000

 

EDUCATION

MBA
Northwestern University Kellogg School of Management
Executive Development Programme
Wharton School of Business
Bachelor’s, Business Management
Dowling College

 

ASSETS

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Chris Bedi

Chief Information Officer

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We are customer zero. We aspire to be the best example of how our platform and products can transform the way work happens and create great experiences. Being our own best customer helps us make all of our customers more successful.

EXPERIENCE

ServiceNow
CIO 2015 – Present
Menlo Ventures
CxO Advisory Board 2020 – Present
Glilot Capital Partners
Technology Advisory Committee 2020 – Present
JDSU
CIO 2011 – 2015
Verisign
CIO, VP Corporate Development, VP HR Operations (and various positions) 2002 – 2011
KPMG
Consultant 1996 – 2002

 

EDUCATION

BSE, Computer Engineering
University of Michigan

 

ASSETS

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Lara Caimi

Chief Customer and Partner Officer

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I’ve always believed that there’s nothing more important than integrity. Our customers trust us to do the right thing. We live it and earn it every day.

EXPERIENCE

ServiceNow
Chief Customer and Partner Officer 2020 – Present
Chief Strategy Officer 2017 – 2020
Confluent, Inc.
Board of Directors 2021 – Present
Bain & Company
Partner 2000 – 2017
Halpern, Denny & Co.
Private Equity Analyst 2002 – 2003

 

EDUCATION

MBA
Harvard Business School
MIB, Fulbright Scholar
The University of Sydney
BA, Economics and English Literature
St. Olaf College

 

ASSETS

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Jacqui Canney

Chief People Officer

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I believe people are more than a company asset—people are the company. My job is to create the conditions for all our people to thrive.

EXPERIENCE

ServiceNow
Chief People Officer 2021 – Present
American Marketing Association
Board of Directors 2020 – Present
Boston College
Board of Trustees 2021 – Present
Board of Regents 2020 – 2021
Project Healthy Minds
Board of Directors 2021 – Present
WPP Group
Global Chief People Officer 2019 – 2021
Walmart, Inc.
Executive Vice President, Global People Division and Chief Human Resources Officer 2015 – 2019
Accenture
Senior Executive, Global Human Resources Accenture Digital, Technology, Operations, M&A and other leadership positions 1993 – 2015
Arthur Andersen
Auditor 1989 – 1993

 

EDUCATION

BS, Accounting
Boston College

 

ASSETS

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Chirantan “CJ” Desai

Chief Product Officer

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Amazing products that create great employee and customer experiences and make work, work better, is our passion.

EXPERIENCE

ServiceNow
Chief Product and Engineering Officer 2021 – Present
Chief Product Officer 2016 – Present
Zebra Technologies
Board of Directors 2015 – present
EMC
President, Emerging Technologies Division 2014 – 2016
Symantec Corporation
EVP, Information Management Group (and other leadership roles) 2004 – 2013
Pivotal Corporation
VP, Product Development 2002 – 2004
Oracle Corporation
Director, Product Development 1995 – 2002

 

EDUCATION

Master of Computer Science
University of Illinois at Urbana-Champaign
MBA
University of Illinois at Urbana-Champaign

 

ASSETS

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Russ Elmer

General Counsel

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We’re innovating. We’re growing. We’re creating change. The reason we are creating that change is so that people can have better experiences at work. They are why we’re all here.

EXPERIENCE

ServiceNow
General Counsel 2018 – Present
LendingClub
General Counsel 2016 – 2018
PayPal
VP, Deputy General Counsel, Corporate Legal 2015 – 2016
eBay
VP, Deputy General Counsel, Corporate Legal 2014 – 2015
LendingClub Corporation
Deputy General Counsel 2012 – 2014
Pricelock, Inc.
General Counsel 2009 – 2012
eTrade Financial
General Counsel 2000 – 2007 and 2008 – 2009
Gray Cary Ware & Freidenrich
Lawyer/Partner 1990 – 2000

 

EDUCATION

Juris Doctorate
University of California, Berkeley, School of Law
A.B., Political Science, International Relations
Stanford University

 

ASSETS

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Kevin Haverty

Chief Revenue Officer

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We focus on the success of our customers. We work hard to solve critical business issues for them. Every customer is important.

EXPERIENCE

ServiceNow
Chief Revenue Officer 2020 – Present
Executive Vice President, Worldwide Sales (and other senior positions) 2011 – 2020
Drift
Board of Directors 2018 – present
EMC
Vice President, Sales, Backup Recovery Systems 2010 – 2011
Data Domain
Vice President, Sales, Americas 2006 – 2010
Thomson Financial
Managing Director of Corporate Communications Sales 2004 – 2006
Brocade
Corporate Account Director 2002 – 2004
EMC Corporation
District Sales Manager 1995 – 2002

 

EDUCATION

BA
Providence College

 

ASSETS

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Alan Marks

Chief Marketing and Communications Officer

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Technology in the service of people. That’s the heart of who we are. We believe in making work simpler, easier, better for everyone. We believe in being a great place to work. And we believe in helping to make the world work better, too.

EXPERIENCE

ServiceNow
Chief Marketing and Communications Officer 2017 – Present Chief Communications Officer 2017 – 2020
UNC-CH School of Media and Journalism Foundation of North Carolina Inc.
Board Member 2018 – present
eBay
SVP and Chief Communications Officer 2008 – 2015
Nike
Director, Corporate Media Relations 2005 – 2008
Gap Inc.
VP, Corporate Communications 1999 – 2005
Avon Products
Senior Director, Global Communications 1986 – 1999

 

EDUCATION

Fellow, Distinguished Careers Institute
Stanford University
MA, Liberal Studies
New York University
BA, Journalism
University of North Carolina

 

ASSETS

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Gina Mastantuono

Chief Financial Officer

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I love developing and leading world-class teams focused on driving customer success. At ServiceNow, we are passionate about helping our customers deliver great experiences and unlock productivity.

EXPERIENCE

ServiceNow
Chief Financial Officer 2020 – Present
Roblox
Board of Directors 2021 – Present
Ingram Micro
Chief Financial Officer 2016 – 2019
Ingram Micro
EVP, Finance 2013 – 2016
Revlon
SVP, Chief Accounting Officer, Controller, and International CFO 2007 – 2013
IAC/InterActiveCorp
VP, Assistant Controller (and various positions) 2003 – 2006
Triarc Companies, Inc.
Director of Corporate Accounting and Finance 1998 – 2002
Ernst & Young, LLP
Manager 1992 – 1998

 

EDUCATION

BS, Accounting and Business Administration
State University of New York at Albany

 

ASSETS

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Nick Tzitzon

Chief Strategy Officer

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I love that our purpose and our strategy are perfectly aligned. We guide ourselves based upon what’s best for our customers, colleagues, partners and communities.

EXPERIENCE

ServiceNow
Chief Strategy Officer 2020 – Present
Vice President, Office of the CEO 2020 – 2020
SAP
Executive Vice President 2017 – 2019
Senior Vice President, Office of the CEO 2012 – 2017
Bronner
Senior Vice President and COO 2010 – 2012
Dykema Gossett
Government and Public Affairs Advisor 2007 – 2010
United States Government
Chief of Staff, Justice Programs, US Department of Justice 2005 – 2007
Office of the Secretary, US Department of Health and Human Services 2003 – 2005
Commonwealth of Massachusetts
Office of the Governor 2000 – 2003

 

EDUCATION

BS, Government
Suffolk University

 

ASSETS

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Board of Directors
Frederic B. Luddy
Susan L. Bostrom
Teresa Briggs
Jonathan C. Chadwick
Paul E. Chamberlain
Larry Jackson
Bill McDermott
Jeffrey A. Miller
Anita M. Sands
Dennis M. Woodside

Frederic B. Luddy

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EXPERIENCE

ServiceNow
Chairman of the Board 2018 – Present

ServiceNow
Founder and Board of Directors 2004 – Present

ServiceNow
Chief Product Officer 2011 – 2016

ServiceNow
CEO 2004 – 2011

Peregrine Systems
CTO 1990 – 2011

Enterprise Software Associates
Founder

Boole and Babbage Inc.

Amdahl Corporation
Software Developer 1976 – 1980

Susan L. Bostrom

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EXPERIENCE

ServiceNow
Board of Directors 2014 – Present

Cisco Systems
EVP, CMO, Worldwide Government Affairs 1997 – 2011

Cadence Design Systems
Board of Directors 2011 – Present

Anaplan
Board of Directors 2017 – Present

Nutanix
Board of Directors 2017 – Present

 

EDUCATION

MBA
Stanford Graduate School of Business

BS, Business
University of Illinois

Teresa Briggs

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EXPERIENCE

ServiceNow
Board of Directors 2019 – Present

Deloitte LLP
Vice Chair & West Region Managing Partner (and various positions) 2011 – 2019

Deloitte LLP
Deputy Managing Partner (and various positions) 1982 – 2005

Deloitte LLP
Board of Directors 2016 – Present

California Academy of Sciences
Board of Directors 2012 – Present

 

EDUCATION

BS, Accounting
University of Arizona

Jonathan C. Chadwick

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EXPERIENCE

ServiceNow
Board of Directors 2016 – Present

Elastic N.V.
AC Chair and Board Member 2018 – Present

Cognizant Technology Solutions
Member of the Board 2016 – Present

Zoom Video Communications
AC Chair and Board Member 2017 – Present

VMware
EVP, CFO, COO 2012 – 2016

Microsoft (after Skype acquisition)
Corporate VP 2011 – 2012

McAfee
EVP and CFO 2010 – 2011

Skype
CFO 2011 – 2012

Cisco Systems
Various finance roles 1997 – 2010

Coopers & Lybrand
Various accounting roles 1993 – 1997

 

EDUCATION

BSc (Hons), Electrical & Electronic Engineering
University of Bath, UK

ACA, Chartered Accountant
ICAEW

Paul E. Chamberlain

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EXPERIENCE

ServiceNow
Board of Directors 2016 – Present

PEC Ventures
President & CEO 2015 – Present

TriNet
Board of Directors 2015 – Present

Veeva Systems
Board of Directors 2015 – Present

JobTrain
Chairman, Strategic Advisory Committee (formerly, Board Member) 2001 – Present

Morgan Stanley
Managing Director (and various senior roles) 1990 – 2015

Stanford University
Lecturer, Economics

Princeton University
Distinguished Visiting Professor, Keller Center for Entrepreneurial Studies

 

EDUCATION

MBA
Harvard Business School

BA, History, magna cum laude
Princeton University

Larry Jackson

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EXPERIENCE

ServiceNow
Board of Directors 2020 – Present

Apple Inc.
Global Creative Director, Apple Music 2014 – Present

UCLA Hammer Museum
Board of Directors 2019 – Present

Beats Music
Chief Content Officer 2014 – 2014

Universal Music Group
EVP, Interscope Geffen A&M 2011 – 2014

Sony Music
President, A&R Arista Records (and various positions) 2000 – 2010

Bill McDermott

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EXPERIENCE

ServiceNow
President, CEO 2019 – Present
Board of Directors, 2019 – Present

SAP
CEO, 2010 – 2019
CEO, SAP America (and other executive leadership positions), 2002 – 2010

Siebel Systems
EVP, Worldwide Sales and Operations, 2001 – 2002

Gartner
President, 2000 – 2001

Xerox
Division President and Corporate Officer, 1983 – 2000

 

EDUCATION

MBA
Northwestern University Kellogg School of Management

Executive Development Program
Wharton School of Business

Bachelor’s, Business Management
Dowling College

Jeffrey A. Miller

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EXPERIENCE

ServiceNow
Lead Independent Director 2017 – Present

ServiceNow
Board of Directors 2011 – Present

JAMM Ventures
President and CEO 2002 – Present

Santa Clara University
Trustee 2012 – Present

Repoint Ventures
Venture Partner 2002 – 2006

Data Domain
Board of Directors 2006 – 2009

McAfee
Board of Directors 2008 – 2011

 

EDUCATION

MBA
Santa Clara University

BS, Electrical Engineering and Computer Science
Santa Clara University

Anita M. Sands

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EXPERIENCE

ServiceNow
Board of Directors 2014 – Present

Symantec
Board of Directors 2013 – Present

Pure Storage
Board of Directors 2015 – Present

UBS Financial Services
Group Managing Director, Head of Change Leadership 2012 – 2013

UBS Financial Services
Group Managing Director & COO 2010 – 2012

UBS Financial Services
Transformation Consultant 2009 – 2010

Citigroup
Managing Director, Head of Transformation Management 2008 – 2009

RBC Financial Group
SVP Innovation and Process Design 2006 – 2008

 

EDUCATION

MSPPM, Public Policy & Management
Carnegie Mellon University

PhD, Atomic & Molecular Physics
Queens University Belfast, Northern Ireland

BSc (Hons), Physics & Applied Mathematics
Queens University Belfast, Northern Ireland

Dennis M. Woodside

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EXPERIENCE

ServiceNow
Board of Directors 2018 – Present

Impossible Foods Inc.
President 2019 – Present

Dropbox, Inc.
Chief Operating Officer 2014 – 2018

Motorola Mobility LLC
Chief Executive Officer 2012 – 2014

Google Inc
President, Americas & Senior Vice President 2009 – 2011

 

EDUCATION

Juris Doctorate
Stanford Law School

BS, Industrial Relations
Cornell University

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