Vanessa Smith is a digital technology executive with more than 25 years of experience across sales and go-to-market functions. As President of ServiceNow.org, Vanessa leads a new organisation serving the global nonprofit sector to leverage the power of technology to solve the world's most challenging problems.

Prior to ServiceNow, Vanessa spent 16 years at SAP in senior leadership roles. Most recently she was the head of SAP's SuccessFactors business in North America, where she was responsible for driving Human Capital Management sales and go-to-market strategy, overseeing core operations including pipeline development, demand management and revenue growth. Vanessa also served as Chief-of-Staff for former SAP CEO, Bill McDermott and instituted the Chief Diversity Officer role as part of the Office of the CEO mission to drive diversity and inclusion as a marketplace differentiator.

In June 2018, Vanessa was named as a Top 100 Ethnic Minority Executive by EMpower and the Financial Times. She holds an MBA from the University of Maryland and a B.S. in Commerce from the University of Virginia.

In November 2021, Vanessa was appointed to the Board of Fastly, Inc. Vanessa also serves as Board Chair of Teach for America, Greater Philadelphia region.