Put AI to work for consumer packaged goods Automation tools tailored to CPG innovation, operations, customer service and more. Boost product efficiency and growth with a single AI platform. Get Details
Consumer Packaged Goods Contact Sales Industry Solutions Products Customer Stories FAQ
Discover CPG solutions Accelerate innovation and enhance customer service with our solutions that meet your business needs. 
Operational Costs
Reduce costs by automating shared services Use ServiceNow® enterprise service management tools to drive down costs and working hours across HR, supply chain, legal and finance. 
Related products Sourcing and Procurement Operations IT Service Management
Supply Chain
Improve supply chain resilience Enhance supplier collaboration and receive real-time insights to increase adaptability, while reducing supply chain costs. 
Related products Sourcing and Procurement Operations Supplier Lifecycle Operations
Distribution
Revolutionise distribution management Achieve seamless operations from warehouse to store. Improve order fulfilment, exception management and retailer communication.
Related product Manufacturing Commercial Operations
Production
Accelerate digital factory transformation Improve efficiency by securing and managing all factory assets while increasing connectivity for your factory workers. 
Related product  Operational Technology Management
Human Resources
Deliver exceptional factory employee experiences Digitise end-to-end (E2E) employee journeys and services to drive employee satisfaction while also reducing cost to serve. 
Related products HR Service Delivery App Engine
Innovation
Reduce time to market for new products Maximise your product portfolio with SKU management tools. Accelerate innovation, prioritise projects, optimise resources and maintain regulatory compliance.
Related product Strategic Portfolio Management IT Service Management
Unlock CPG product growth with ServiceNow Boost innovation and productivity with our industry-leading products. Drive efficiency, visibility and customer satisfaction across your CPG operations. Manufacturing Commercial Operations Enhance sales, support and service to increase revenue. Cut costs while improving customer experiences. Explore How Operational Technology Management Gain OT visibility and safeguard devices. Minimise downtime with consistent service management. Explore How Sourcing and Procurement Operations Create a unified layer for procurement. Use AI to help reduce manual tasks, enhance experiences and accelerate processes. Explore How HR Service Delivery Give your employees easy access to resources and assistance. Cut costs with efficient case resolution. Explore How Strategic Portfolio Management Optimise innovation and resource allocation across your product portfolio. Enhance projects and collaboration with AI. Explore How Field Service Management Streamline customer service operations with AI. Cut field service costs and boost efficiency. Explore How
KraftHeinz builds a seamless order management process Learn how KraftHeinz enhanced customer service through a new digital approach. See how KraftHeinz improved the order management processes, gaining real-time insights and reducing manual tasks. Get Details
Grupo Bimbo automates to drive growth Discover how embracing digital transformation helped Grupo Bimbo achieve more visibility into product status and reduce custom app deployment time. Find Out How
Danone eliminates manual processes Find out how Danone improved employee satisfaction for over 70,000 employees by digitising operations, streamlining global workflows and delivering a unified experience. Read Customer Story
Conagra Brands ends reliance on IT Helpdesk Learn how Conagra Brands enabled a self-service portal for clients and employees. Discover how it cut support calls by over 4x and reduced help desk agents by 4.5 times. Find Out How
Driving timely innovation T-Systems brought state-of-the-art functionality to project management. Find out how it achieved an ambitious goal: a single, unified view of all projects. Read Customer Story
See how we help the world work better Contact Us Talk with a Sales Expert and learn how to put AI to work for your CPG company.  Explore Events Join us at an event and see how ServiceNow makes the world work better for everyone.  Find a Partner Select a ServiceNow partner who understands your business and is certified in the right solutions.  
Frequently asked questions Expand All Collapse All Is ServiceNow customisable for the specific needs of CPG businesses?
Yes, the ServiceNow AI Platform is highly customisable, enabling CPG companies to tailor solutions to their specific operational challenges, whether in supply chain, IT services, project management or customer support. 
How does ServiceNow integrate with existing systems?
ServiceNow integrates seamlessly with existing ERP, CRM and other business systems used by CPG companies, helping ensure smooth data flow and improved operational efficiency. 
How can ServiceNow help improve CPG supply chain management?
ServiceNow provides real-time insights, predictive analytics and automation tools to optimise your supply chain and reduce operational bottlenecks.
Get in touch with us Find out how we can help advance your mission. Connect Now
Home Consumer Packaged Goods