Hellenic Bank is a leader amongst Cypriot banks and the leading retail bank on the island. With both personal and business customers, it provides insurance, lending, and investment products, through its stores, online, and mobile apps.

Previously, Hellenic Bank had an unstructured service model, which ServiceNow has helped to eliminate, providing its users with not only the structure they needed, but also giving them a better way of working. Now users can monitor their work easily, giving them time to focus on the more important tasks of their roles.