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Put AI to work across your business with our single, intelligent platform.
Data

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Automate workflows to lower costs and raise productivity.
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Protect sensitive data and increase security, privacy and compliance across the enterprise.
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Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
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Connect strategy, governance, management and performance for all your AI across the enterprise.
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Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
Cloud Governance Suite

Automate cloud governance for better compliance, security and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimise risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximise ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.

CRM

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Customer Service Management

Empower self-service, boost agent productivity and speed up resolution.
Field Service Management

Optimise scheduling, empower technicians and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfilment and services.
Public Sector Digital Services

Modernise and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

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Mount an effective defence against security threats and attacks.
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Identify, prioritise and remediate vulnerabilities across the business.
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Gain advanced threat hunting, modelling and analysis on the Now Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk programme.

Human Resources

Promote employee self-service, automate the mundane and make smarter talent decisions with AI.

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Give employees instant answers, guidance and fast issue resolution.
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Make AI and skills-driven talent planning and development decisions.
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Automate desk bookings, manage facilities and optimise operations.

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Build custom apps fast while enhancing developer and business expert productivity.

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Build apps that automate manual work and modernise legacy processes.
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Reduce cost and complexity for ServiceNow integrations.

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Unify people, processes and systems to get work done across the back-office.

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Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration and performance management.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organisation more agile and effective.
National Government

Deliver secure experiences for civilian, defence and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations and manage infrastructure on one AI platform.

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Public Sector/Government Stories

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BT builds trust with millions of customers using ServiceNow's AI platform for business transformation

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Customer Service Management

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What’s new in AI experiences

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ServiceNow AI Platform

Automate business processes, streamline app development and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making and improve performance with automation.

MyNow

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ServiceNow Impact™ success plans

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ServiceNow Platform Yokohama Release

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Xanadu

The biggest ServiceNow AI release yet.
Washington D.C.

Take work to the next level with smarter, faster, simpler experiences for everyone.
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Drive growth and reduce costs with the intelligent platform for digital transformation.

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AI

Data

Workflows

Security

Infrastructure

RaptorDB

ServiceNow AI Control Tower

ServiceNow Store

Responsible AI

Provide better experiences

Resolve issues faster

Create and automate workflows

Enterprise Architecture

Service Operations Workspace

Cloud Governance Suite

Operational Technology Management

IT Asset Management

IT Operations Management

IT Service Management

ServiceNow Cloud Observability

Strategic Portfolio Management

Customer Service Management

Field Service Management

Sales and Order Management

Configure, Price, Quote

Financial Services Operations

Healthcare and Life Sciences Service Management

Sales and Order Management for Technology Providers

Sales and Order Management for Telecommunications

Public Sector Digital Services

Telecommunications Service Management

Technology Provider Service Management

Security Operations

Security Incident Response

Vulnerability Response

Threat Intelligence Security Center

Integrated Risk Management

Third-party Risk Management

Security Posture Control

Privacy Management

HR Service Delivery

Talent Development

Legal Service Delivery

Workplace Service Delivery

App Engine

Integration Hub

Accounts Payable Operations

Sourcing and Procurement Operations

Supplier Lifecycle Operations

Automotive

Banking

Consumer Packaged Goods

Healthcare

Insurance

Life Sciences

Manufacturing

Nonprofit

National Government

Retail

Technology Providers

Telecom

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RiseUp with ServiceNow

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