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Webinar

CMDB Webinar Series - Part 3: Digitising services using the Common Service Data Model

The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework.

Watch this on demand for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by:
  • Gaining an introduction to the CSDM framework
  • Using the CSDM to digitise your services
  • Accenture best practices for digitising services using the CSDM framework with the CMDB
Featured speakers:
  • Sarah Reinhart, Sr. Delivery Manager, ServiceNow Certified Master Architect, Accenture
  • Mark Bodman, Senior Product Manager, CSDM, ServiceNow
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