CMDB Webinar Series - Part 3: Digitising services using the Common Service Data Model
The Common Services Data Model (CSDM) is our recommended set of standard service definitions for our customers and integration partners, providing a common framework.
Watch this on demand for valuable insights in the concluding webinar of our three-part series. You’ll learn how you can maintain a healthy CMDB and use the CSDM to your advantage by:
- Gaining an introduction to the CSDM framework
- Using the CSDM to digitise your services
- Accenture best practices for digitising services using the CSDM framework with the CMDB
- Sarah Reinhart, Sr. Delivery Manager, ServiceNow Certified Master Architect, Accenture
- Mark Bodman, Senior Product Manager, CSDM, ServiceNow