Now on Now ServiceNow works on ServiceNow We are using our own technology as the AI platform for our business transformation. Watch video (3:08) Read our blogs
Now on Now Driving transformation Our stories Resources
We’re re-imagining the future of work
AI agents
How we’re using AI agents We drive transformation of business processes, experience and value realisation across our company by using our own AI agents. Get infographic Watch video
Data and intelligence
Data and intelligence See how AI and machine learning create actionable insights to boost operations that help businesses make fast and effective decisions. Read our white paper to see how we measure the value of AI. Watch video Read AI value White Paper
Experience
Experience Learn how we’re using AI to boost employee and customer productivity and simplify complex tasks. Get infographic Read CX story
Managing IT
Managing IT Discover how one business quickly and easily streamlined operations while giving employees the tools to save time and simplify their day-to-day tasks. Get infographic Read AIOps story
Core business services
Core business services Discover how we’re driving business value through self-service, connectivity and streamlined experiences. Get infographic See White Paper
“We’re not just automating a handful of manual tasks and processes across a department or two. We’re infusing AI agents everywhere to reimagine how we work and drive measurable value.’’ Kellie Romack Chief Digital Information Officer, ServiceNow
We face the same challenges as you We understand the importance of providing exceptional experiences, driving productivity, increasing the speed of operations and managing risk. Robotic process automation Automating workflows We’ve re-engineered existing automation and optimised bots for better performance, maintainability and future adaptability. Video CTA Boost automation Self service Making it easy for customers We’re using our platform, including AI and machine learning, to deliver terrific self-service for our customers. Video CTA Improve self-service Service at scale Delivering first-rate service We’re integrating AI and other tools to deliver industry-best employee and customer service at scale. Video CTA See how Process mining Quickly discover bottlenecks We’ve applied process mining to uncover and repair inefficiencies. Video CTA Remove bottlenecks AIOps Transforming IT ops We’ve turned to AI ops to create a scalable and cost-effective model for IT operations. Video CTA Find out more Talent Building a talent advantage We’re using the ServiceNow AI Platform from hire to retire. Video CTA See how we do it Customers Simplifying customer tasks We’ve made it simpler for customers to engage with us. Video CTA Check it out Enterprise resource planning Driving ERP modernisation We’ve adopted a “clean core” strategy to modernise our ERP ecosystem and scale the business. Video CTA Find out more Employees Improving the experience We’re using AI to boost employee productivity and simplify complex tasks. Video CTA See our strategy
Find out more Explore real-world results from Now on Now. Watch videos How ServiceNow is using AI agents to increase productivity across the enterprise ServiceNow employees use the ServiceNow AI Platform to create low-code, no-code solutions in their professional and personal communities Introducing the CEO Dashboard, built on the ServiceNow AI Platform Our step-by-step guide to hyperautomation Webinar Bringing AI and GenAI to every corner of ServiceNow using the platform How AI agents are transforming how we work Review Our White Papers Our Now Assist implementation lessons learned How the CIO Dashboard helps us run IT like a business How we measure self-service effectiveness How we use the CEO Dashboard as a control tower to run our operations How ServiceNow measures the value of AI Read our blogs Boosting customer support agent productivity with generative AI 5 lessons in AI productivity Generative AI use cases: From hype to implementation 3 ways ServiceNow’s people team embraces responsible and ethical AI C-suite point of view: Top 5 challenges to AI adoption
Resources AI at ServiceNow Workflow magazine Leadership