AI Search
Connect employees and customers to the answers they need in a powerful, consumer-grade search experience. Provide personalised, relevant results.
Benefits of AI Search
Features of AI Search
Genius results
Understand the user’s intent with the power of Natural Language Understanding (NLU).
High relevancy
Tune search relevancy models automatically and predict the best answers using machine learning.
Question answering
Use semantic search capabilities to surface precise answers within knowledge articles and FAQs.
Contextual search
Apply context and personalise the experience based on factors such as location and language.
How to get AI Search
AI Search is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.