Benchmarks
Compare the performance of your services to the industry averages of your peers with the industry’s largest anonymised customer data set.
Performance Benchmarking for IT
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Benefits of Benchmarks
Compare peer performance
Compare company performance to peers of similar size and location using industry averages and trends.
Get personalised guidance
Analyse and optimise performance with actionable insights based on KPI values and proven practices.
Make instant improvements
Boost performance by creating well-informed improvement initiatives with a single click.
Rely on safe data
Rest assured that strict privacy is maintained across the anonymised global data-collection process.
Features of Benchmarks
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Benchmarks data set
Guide critical business outcomes by tapping into the industry’s largest, most up‑to‑date benchmarks.
Benchmark KPIs
Track and compare your KPIs to measure outcomes and to set strategic, measurable goals.
Benchmark recommendations
Advance your service-excellence journey with personalised suggestions based on proven examples.
Global benchmarks
View a side-by-side comparison of your organisation’s metrics with recognised industry standards.
Additional Features
Vulnerability response benchmark KPIs
Track and analyse the susceptibilities that affect your assets to see how you measure up to peers.
Data privacy
Define who within your organisation has access to anonymised service-management data.
Resources
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Solution Briefs
ServiceNow® ITSM Overview
ServiceNow ITSM Pro and Enterprise Overview
Ebooks
5 Best Practices for Resilient, Reliable, Remote IT Services
The Human Experience of IT Service Management
How to get Benchmarks
Benchmarks is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.
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