Performance Benchmarking uses anonymous customer data to bring you the industry’s largest and most up-to-date IT benchmark statistics.
Benchmarks Compare the performance of your services to the industry averages of your peers with the industry’s largest anonymised customer data set.
Performance Benchmarking for IT Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Benchmarks Compare peer performance Compare company performance to peers of similar size and location using industry averages and trends. Get personalised guidance Analyse and optimise performance with actionable insights based on KPI values and proven practices. Make instant improvements Boost performance by creating well-informed improvement initiatives with a single click. Rely on safe data Rest assured that strict privacy is maintained across the anonymised global data-collection process.
Features of Benchmarks Get Solution Brief Benchmarks data set Guide critical business outcomes by tapping into the industry’s largest, most up‑to‑date benchmarks. Benchmark KPIs Track and compare your KPIs to measure outcomes and to set strategic, measurable goals. Benchmark recommendations Advance your service-excellence journey with personalised suggestions based on proven examples. Global benchmarks View a side-by-side comparison of your organisation’s metrics with recognised industry standards.
Additional Features Vulnerability response benchmark KPIs Track and analyse the susceptibilities that affect your assets to see how you measure up to peers. Data privacy Define who within your organisation has access to anonymised service-management data.
Resources See All Resources Solution Briefs ServiceNow® ITSM Overview ServiceNow ITSM Pro and Enterprise Overview Ebooks 5 Best Practices for Resilient, Reliable, Remote IT Services The Human Experience of IT Service Management
How to get Benchmarks Benchmarks is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business. Explore AI Platform View Demo
You might also be interested in… Continual Improvement Management Initiate and track improvements across the enterprise by aligning people, processes, and data. Service Portal Design a self-service user experience with a responsive portal interface. Performance Analytics Anticipate trends, prioritise resources and continuously improve with real-time analytics. Reporting Generate and distribute customised reports and dashboards on demand and in real time.
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