Conversational AI
Deliver self-service and give customers and employees what they need, instantly, with Virtual Agent.
Use cases for conversational AI
Extend your IT support
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalogue items or adding a user to a distribution list.
Tackle HR requests
Help employees navigate human resources tasks such as benefits enquiries, ordering equipment or finding answers in knowledge base articles.
Respond quickly to customers
Give customers instant help for common requests such as checking a case status or updating a profile.
Make it easy to track orders
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Simplify admin tasks
Remove the complexity of adding or removing employees from distribution lists.
Use cases for conversational AI
Extend your IT support
Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalogue items or adding a user to a distribution list.
Tackle HR requests
Help employees navigate human resources tasks such as benefits enquiries, ordering equipment or finding answers in knowledge base articles.
Respond quickly to customers
Give customers instant help for common requests such as checking a case status or updating a profile.
Make it easy to track orders
Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Simplify admin tasks
Remove the complexity of adding or removing employees from distribution lists.
Deliver anytime, anywhere experiences
Virtual Agent creates a personalised experience across desktop and mobile. With out‑of‑the‑box integrations, you can easily extend Virtual Agent to Slack, Microsoft Teams and other channels.
When we launched, about 90% of the topics we had enabled were already out of the box; it didn't really require a lot of work on our part to get those built out.
Dave Hellman
Director of IT Service Management, Levi Strauss & Co.