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Dispatcher Workspace

Bring new speed and efficiency to field service scheduling and dispatching. Allow dispatchers to focus on exceptions with enhanced usability.

Benefits of Dispatcher Workspace

Manage work efficiently

Improve the dispatcher experience with configurable layouts plus custom filters and sorting.

Simplify resource management

Distribute work seamlessly across internal and third-party resources, permanent and ad-hoc crews.

Deliver on service level agreements

Get ahead of potential problems with increased visibility into service windows and job status.

Maximise productivity

Adjust schedules easily with automated rescheduling, drag-and drop, and gap-removal tools.

Features of Dispatcher Workspace

All the information you need in a single workspace

Single workspace

See everything in one configurable screen, from unassigned tasks to technician schedules and maps.

Schedule work orders accurately and quickly

Automated work assignment

Schedule work orders based on technician skills, parts, distance, recommendations and access hours.

Optimize technician routes to save time and costs

Route optimisation

Reduce travel time and costs by visualising and improving multiple technician routes simultaneously.

Update schedules automatically in response to changes

Automated rescheduling

Respond on demand with integrated Dynamic Scheduling, auto-rescheduling and easy gap removal.

Picture of dispatch map

How to get Dispatcher Workspace

Dispatcher Workspace is available with Field Service Management. Modernise field service with connected digital workflows.

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Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.