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Field Service Contractor Management

Improve visibility and efficiency with a seamless experience for field service contractors. Receive, assign and track work in one place.
Field Service Contractor Management

Benefits of Field Service Contractor Management

Increase visibility

Give dispatchers and managers real-time insight into contractor work status.

Improve efficiency

Get work done faster by automating communication and providing full task and customer information.

Streamline management

Simplify operations—allow contractor companies to onboard agents and assign tasks themselves.

Features of Field Service Contractor Management

Dispatch support in the field service contractor portal

Contractor portal

Give contractors direct access to view task details, assign work and track progress.

Easy onboarding for outsourced service providers

Agent management

Onboard and offboard field service contractor groups—seamlessly, and in bulk.

Mobile access to field service software and tasks

Mobile access

Let contractors see assignments, source parts and debrief tasks on their mobile device.

Viewing third-party field service dispatch details

Contractor dashboard

Get a holistic view of contractor agency work order tasks, agents, agent feedback and appointments.

Available with Field Service Management

How to get Field Service Contractor Management

Field Service Contractor Management is available with Field Service Management. Modernise field service with connected digital workflows.

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Dispatcher Workspace

Manage field service tasks and workers in a modern, configurable interface.

Dynamic Scheduling

Automate assignments, increase field service efficiency and lighten dispatcher workloads.

Asset Management

Track lifecycle costs, utilisation and contracts for hardware, virtual and consumable assets.

Mobile Agent

Make it easy for agents to triage, act on and resolve requests on the go.

Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.