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Field Service Crew Operations

Manage complex work efficiently with crew operations. Optimise task assignment and improve dispatcher productivity.
Field Service Crew Operations

Benefits of Field Service Crew Operations

Increase dispatch efficiency

Make it easy to assign tasks to crews based on geography, skills, type of work and availability.

Manage fixed and ad-hoc crews

Build the right team on demand or maintain permanent crews for flexible staffing.

Enhance the crew experience

Simplify work debriefing to reduce administrative burden.

Support short- and long-cycle work

Assign crews to single-day, project-based and multi-day jobs.

Features of Field Service Crew Operations

Putting together a field service crew quickly

Crew builder

Define crews and their associated skills easily—without having to go to a separate admin screen.

Scheduling work with automatic crew member assignment

Crew assignment

Assign crews short- and long-cycle work that is automatically assigned at the individual level too.

Viewing crew assignments in Dispatcher Workspace

Single workspace

Gain visibility into crew assignments and tasks needing crews with Dispatcher Workspace.

Recording work notes with a crew member debrief

Work debrief

Document parts used, time spent and completion notes with a crew member debrief.

Field Service Crew Operations is available with FSM

How to get Field Service Crew Operations

Field Service Crew Operations is available with Field Service Management. Modernise field service with connected digital workflows.

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