Created with Sketch.

Recovery Email

Your account give you access to even more premium content, don't lose access to it. Provide a recovery email below.
  • Secondary E-mail

Field Service Crew Operations

Support complex work orders efficiently with technician teams. Optimise task assignment and improve dispatcher productivity.
Field Service Crew Operations

Benefits of Field Service Crew Operations

Increase productivity

Make it easy for dispatchers to assign tasks to crews with the right skills, equipment and location.

Manage crews easily

Build the right team on demand or maintain permanent crews for flexible staffing.

Streamline crew assignment

Schedule work for your teams as easily as you can for a single technician.

Features of Field Service Crew Operations

Putting together a field service crew quickly

Crew creation

Build crews quickly based on geography, skills, type of work and availability.

Scheduling work with automatic crew member assignment

Easy scheduling

Assign a task to a crew and it will automatically be assigned to each individual member, too.

Viewing crew assignments in Dispatcher Workspace

Single workspace

Gain visibility into crew assignments and tasks needing crews with Dispatcher Workspace.

Recording work notes with a crew member debrief

Work records

Document parts used, time spent and completion notes with a crew member debrief.

Field Service Crew Operations is available with FSM

How to get Field Service Crew Operations

Field Service Crew Operations is available with Field Service Management. Modernise field service with connected digital workflows.

Talk to an expert

Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.