Streamline sales, support and service operations for your manufacturing business. Improve revenue and reduce costs while enhancing the customer experience.
Combine process automation, AI-powered workflows and digital customer engagement to optimise the entire lifecycle for sales, support and service operations. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
Manufacturing Commercial Operations groups key applications and capabilities into packages that can scale with you as your needs change.
Accelerate productivity with generative AI on the ServiceNow AI Platform.
Give your enterprise customers an integrated experience with connected workflows.
Generate precise and accurate quotes for customers by applying advanced software solutions and automation capabilities.
Manage your product offerings by grouping them into catalogues and categories, streamlining the ordering process.
Boost customer satisfaction with an efficient in-person or remote IT support experience.
Connect customers and employees with their peers to find answers and solve problems.
Make informed decisions with a unified view of services, products and apps.
Anticipate trends, prioritise resources and continuously improve with real-time analytics.
Initiate and track improvements across the enterprise by aligning people, processes, and data.
Simplify and accelerate everyday work with built-in machine learning.
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Connect development tools to change management for automatic ticketing and approval.
Prevent outages by centralising configuration oversight within dev pipelines.
Manage teams effectively with real-time visibility into agent scheduling and performance.
Enable manufacturers to manage dealer/channel hierarchy, automate order processing and streamline post-sales engagement.
Extend the customer self-service experience to third-party portals.
Enable employees to more effectively request and receive services from within Microsoft Teams.
Enable customers to trigger case workflows proactively and notify impacted users.
Provide out-of-the-box self-service capabilities for customers to search for information or request assistance from an agent.
Allow vendor managers to view, track and manage risk and performance data for all vendors.
Request a secure, branded version of any ServiceNow mobile app and receive ongoing updates to that custom application.
Combine Manufacturing Commercial Operations with other products and apps to create a powerhouse technology platform. Remove friction, reinvent services and transform experiences.
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
Dive into overview articles on a variety of topics related to Manufacturing Commercial Operations.
Automate the sales, service and support lifecycle for your manufacturing business.
Automate order exceptions management and orchestration. Fulfil orders faster and more accurately while reducing operational costs.
Provide seamless, proactive communications and self-service capabilities. Raise customer loyalty and channel partner satisfaction.
Manage the lifecycle of subscriptions and services, from creation and launch to post-sales support and modifications.
Streamline product issue resolution processes and automate issues management to reduce warranty costs and improve customer uptime.
Connect ServiceNow instances across your entire supply chain, including B2B customers. Minimise communication barriers and issues, optimising your value chain.
Manufacturing Commercial Operations includes AI-powered platform capabilities so you can automate the sales, service and support lifecycle for your manufacturing business. Transform your business with a single, unifying platform for the enterprise.
The ServiceNow AI Platform, the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.
Build, monitor and optimise highly efficient no-code automated workflows. Streamline order exceptions and dispute management to optimise complex sales and service processes.
Supercharge your workflows with machine learning and AI-powered experiences. Enhance customer support with knowledge creation, translation and call summarisation.
Enable data-driven improvements with in-platform process mining. Optimise order-to-cash processes, identify manufacturing bottlenecks and streamline customer service workflows.
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Manufacturing Commercial Operations seamlessly integrates with third-party productivity and customer service tools.
Enable seamless data exchange for order management, inventory and financial processes.
Optimise end-to-end order-to-cash processes and financial data synchronisation.
Connect sales, customer service and financial operations data.
Synchronise customer data, opportunities and service requests.
Enhance financial management and reporting capabilities.
Promote contextual collaboration for resolving order exceptions and customer issues.
Streamline contract and agreement processes in the order lifecycle.
Integrate procurement processes and supplier management.
Add continuous value to the business, no matter what hat you wear. Automate the sales, service and support lifecycle for your manufacturing business.
Improve agility and savings with automated exception workflows, deliver orders on time with improved accuracy and reduce cash collection cycle time.
Capture, manage and fulfil the orders from your customers by using APIs, Service Bridge or the order management application.
Give your enterprise customers an integrated experience with connected workflows.
Simplify and accelerate everyday work with built-in machine learning.
Provide differentiated customer experiences while minimising costs, resolving customer issues quickly and empowering support agents with the right content at the right time.
Evaluate cases, communicate with customers, answer questions and resolve issues faster.
Manage complex cases that contain information about a specific issue that impacts multiple customers.
Use an intelligent chatbot to help you resolve customer issues faster.
Optimise channel partner relationships, streamline communication and enable efficient issue resolution. Enhance overall channel performance and satisfaction.
Provide self-service capabilities and real-time communication. Support requests on products, services and subscriptions.
Track product purchases across any industry and location.
Connect customers and employees with peers to find answers and solve problems.
Drive growth through new subscriptions and services. Manage the offering lifecycle and avoid lost sales and order delays.
Engage more potential customers by understanding their needs and offering timely product recommendations.
Make it easier for agents to offer their customers relevant recommendations with a product selection guide and related templates.
Monitor orders from the time they leave the supplier to when they reach the customer.
Manufacturing Commercial Operations simplifies work processes to help you solve business problems and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Get the tools you need most with the Manufacturing Commercial Operations package that meets your business needs. Scroll down to see a sample of the features in each package.
For growing manufacturing businesses that need to create impact with confidence.
For manufacturing teams and companies that need to manage sales, support and service operations effectively.
For strategic manufacturing partners looking for comprehensive sales and service experience to help them meet their goals and scale with automation.
Give your enterprise customers an integrated experience with connected workflows.
Accelerate productivity with generative AI on the ServiceNow AI Platform.
Generate precise and accurate quotes for customers by applying advanced software solutions and automation capabilities.
Increase adoption, optimise platform health and see value faster. Try our product powered by AI and humans.
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Get a team of ServiceNow experts to support your implementation, improve your instance health or anything in between.
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Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Learn how to use our products, find answers to your technical questions and explore products by release.
Learn how to optimise sales, support and service operations while improving customer and channel experiences.
Find out how to elevate the customer experience while reducing costs.
The ServiceNow AI Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
See how other companies optimise processes to boost efficiency and improve the user experience.
Dräger replaced its disparate and complex customer management processes with a self-service customer portal.
Coca-Cola European Partners streamlines operations, automates manual processes and improves distribution efficiency.
Connect with us to put AI to work and discover how you can automate the sales, service and support lifecycle for your manufacturing business.