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Order Management

Turn orders into revenue quickly while improving the customer experience.

Gain full control over the order lifecycle by connecting people, systems and workflows in one platform. Deliver effortless experiences via empowered agents.

Grow revenue and increase efficiency.

Capabilities that scale with your business

Order Management blends the robust capabilities you need with the convenience of a single platform.

Self-Service

Give customers visibility into order status and details with a self-service portal.

Agent Order Capture

Capture, monitor and fulfil orders and gain visibility into the full order lifecycle.

Product Catalogue

Define product offerings, specifications, characteristics and options.

Order Capture API

Import and modify orders from third-party systems in ServiceNow.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

Explore the possibilities

Advance the order lifecycle with ServiceNow®. See what you can achieve when you connect it all on one platform.