Order Management Connect the ordering lifecycle from quote and order capture to fulfilment. Accelerate product launches, speed revenue and deliver customer success.
Order Management Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Order Management Speed revenue Accelerate time to market for new products and services with catalogue-driven order management.
 Simplify and automate Prevent order fallout and speed fulfilment with automated workflows that improve visibility and tracking.
 Increase customer satisfaction Meet buyers' needs with personalised offers, on-time delivery and seamless service throughout the cycle.
Features of Order Management Order capture Empower agents to create and track orders via workspace, or import orders from third-party systems. 
 Order fulfilment Create workflows that can automate order decomposition and orchestrate order tasks. Dynamic orchestration Speed up fulfilment with orchestration workflows driven by an advanced product catalogue.
 Order timeline view Track orders, prioritise tasks and allocate resources using Gantt charts to see order status and risks. 
Additional features Self-Service Portal Let customers independently configure, place and track orders at any time. Product Catalog Configure complex orders using catalogue combined with configurator and pricing. Jeopardy Management Monitor fulfilment tasks and alert managers when tasks are at risk.
 In-Flight Order Changes Boost productivity and reduce manual tasks for changes to confirmed orders. Attribute propagation Orchestrate and decompose orders with catalogue-driven, rules-based propagation. Staggered Decomposition Drive flexibility and efficiency of complex order orchestration. Order Capture API Import and modify orders from third-party systems in ServiceNow. Process Mining Identify bottlenecks and quickly address order fulfilment inefficiencies.
Resources See All Resources Ebooks Accelerate Growth and Innovation with Order Management Fuel Growth and Lower Costs with Automation Designed for Technology Partners Topics What Is Customer Service Management? What Is Order-to-Cash? What Is CPQ (Configure, Price, Quote)? What Is Sales Automation?
How to get Order Management Order Management is available with Sales and Order Management. Grow revenue as you unify the sales and order lifecycle from lead to cash.
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