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Performance Analytics

Put the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.

Benefits of Performance Analytics

Anticipate trends

Monitor performance to identify areas for improvement, and detect service bottlenecks before they occur.

Prioritise resources

Bring clarity to what matters and quickly re-direct service coverage where it’s needed most.

Maximise automation and self-service

Pinpoint where automation and self-service can increase efficiency.

Guide continual service improvement

Take action on KPIs using Analytics Centre, time charts, forecasts, breakdowns and dashboards.

Features of Performance Analytics

Measure performance with metrics and dashboards

KPIs and dashboards

Unlock value, measure, and accelerate performance with purpose-built metrics and dashboards.

Get real-time visibility into data patterns and trends

Real-time visibility

Make better decisions and answer questions with instant insights into current patterns and trends.

Prioritize work based on business requirements


Focus teams on what they should prioritise, using business requirements to rank tasks or records.

Automate alerts for KPI changes that can impact service

KPI signals

Get automatic alerts about anomalies that can impact service delivery.

Additional features

Analytics centre

View trends, predictions, breakdowns, and associated records for detailed performance analysis.

Trusted information

Use real-time, in-platform data as your single source of truth—not scattered info sources.

Security and scale

Rest easy while data stays secure, scales automatically, and permissions apply across the platform.

In-form analytics

Use embedded dashboard and KPIs within existing forms to get answers and enhance decision-making.

Bring-your-own data

Get the full picture by blending in-platform results with Excel worksheets or JDBC data sources.

Performance Analytics in the Now Platform

How to get Performance Analytics

Performance Analytics is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.