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Service Bridge

Transform your business and reimagine the enterprise customer experience (CX) by building a connected ecosystem of seamless, digital workflows.

Benefits of Service Bridge

Support richer, streamlined experiences

Make it easier to get things done—no more switching between systems or portals.

Accelerate revenue

Be revenue-ready fast with rapid onboarding, catalogue updates and service.

Unlock efficiency and scale

Connect easily to enterprise customers and partners that also use ServiceNow and work seamlessly.

Put partner capabilities to work

Differentiate with more capabilities and flow-through automation across the ecosystem.

Features of Service Bridge

Rapid enterprise customer and partner onboarding

Rapid onboarding

Use a configuration-based approach to rapidly onboard customers and partners that use ServiceNow.

Simple service catalog publish & refresh to subscribers

Remote catalogue

Publish and refresh your service catalogue to subscribers quickly to meet market needs fast.

Seamless remote task workflows across the ecosystem

Remote task

Reduce swivel-chairing with seamless multi-party and multi-instance workflows across the ecosystem.

Authorized user access control at the catalog item level

Authorised user

Control access at the catalogue item level to maintain security and compliance requirements.

Additional features

Proactive advisories

Deliver proactive service advisories directly to your enterprise customers’ ServiceNow® instances.

Progress and status updates

Provide visibility in ServiceNow with updates as requests flow across the ecosystem.

How to get Service Bridge

Service Bridge is available with these ServiceNow products.

Technology Provider Service Management

Connect XaaS customers, operations teams and partners with digital workflows.

Telecommunications Service Management

Connect your telecom operations in a single platform.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.